We got married on May 2006 in Tours. We had booked 3 months in advance 2 rooms for some of our guests coming from abroad.

Two days before the wedding date, the hotel Turone called us to cancel our reservation telling us that there had been some flooding in the rooms.

We enquired about feasibility to allocate other rooms as the hotel has more than 100 rooms and we booked 3 months before the date, but they refused.

As in the past, we experienced similar last-minute cancellations by hotels that need rooms to accept booking for a group or individuals for a longer stay, we decided to check at the hotel if the flooding was real.

I called the manager of the hotel and told him that somebody would come to check the rooms. My mother presented herself at the reception desk shortly after and she was refused access to check the rooms by the manager. In addition, when I called the reception, another lady was not aware of any problem with flooding.

All this confirmed that the hotel has cancelled our booking to accomodate another booking and lied to us about the true reasons. This has created a considerable amount of stress to reallocate people to another hotel at the last minute.

Fortunately, our wedding ceremony went smoothly, not thanks to Hotel Turone!