Honestly, I don't understand the other reviewers. We (2 adults + 2 small children) stayed for one night at around 70 Euro and found the staff to be extremely sweet and nice with us during check-in/out. The room was clean and quaint furnished with antiques. Location-wise, it's about a 5 minute car ride to the castle but probably a long walk up-hill.

I would recommend staying there and would do so again.

Stayed at this hotel on way to the Pyrennes. Room very outdated and not too clean - facilities very poor. Staff member on duty (male) on arrival not at all friendly. Lady in morning much more pleasant and obliging. Have stayed in much better Logis de France - which have lower ratings than this one - felt this to be very overpriced. Glad I only stayed one night!

I was motivated to visit Carcassonne after reading The Labyrinth by Kate Mosse (a wonderful book).

True to form, I left it to the last minute to book a hotel and, as it was the easter weekend, the vast majority of the hotels were fully booked. Three days before we departed, I searched for hotels in the region and the first one I found with any rooms available was the Hotel Montsegur. Only after booking did I look for reviews on the internet and was slightly daunted after reading the previous three reviews on Trip Advisor. Expecting the worst, here is what we found ...

Location: On the plus side, the hotel is located within a 10 minute taxi ride from the local airport (about €12). However, it is on the far side of the 'lower town' and a good 25 minutes brisk stroll from the mediaeval cite, and that's if you go as the crow flies through the backstreets.

Accommodation: Despite booking one of the more expensive rooms at the hotel (€92), the room was quite small (even though we were told it was one of the larger rooms) and sparsely furnished with antique (that being a euphemism for 'old') furniture ... not that you could get much in anyway. The view from Room 25 looked out to the front of the hotel onto a busy road junction and sometimes the traffic did seem a bit noisy.

Facilities: We had to laugh at the hotel website which actuallly listed having an elevator as one the hotel's facilities. Apart from that, the facilties were fairly limited, although the staff were happy to bring us a beer to drink in the 'salon'. The breakfast was a fairly meagre affair, but the coffee very tasty and the criossants fresh ... the toast was also the best I have ever tasted. However, if we'd have asked for more, I am confident that it would have been supplied.

Staff: All of the staff who we met were extremely helpful and polite and went out of our way to make our stay as comfortable as possible and provide us with all assistance that was requested.

The Restaurant: On the first night, we ate at The Languedoc Restaraunt, which is run by the hotel owners and located about 100m down the road. The food was great and the staff attentive, although the place did lack something in atmosphere (although to be fair, it was fairly empty). We were surprised however to see that the couple at the next table bought their dog with them and allowed it to sit on one of the chairs throughout dinner (the hotel does have a sign up however which says that they welcome 'nos amis, les chiens'). It was at the restaurant that we met the fabled 'madame' ... and no, she did not smile! On our second night, we got a taxi to the old city and ate outside in the main square and had a wonderful meal at "L'Arbre de Vie" which I would throughly recommend, for both the food and the attentiveness and friendliness of the staff.

Would I stay there again? To be honest, no. If I were to visit the area again, I would book a bit earlier and stay within the city walls, probably at the Best Western 'Donjon des Ramparts' (for a similar cost) or, if I was feeling really flush, at the Hotel de la Cite which has an envious location right next to the Cathedral. However, when you weigh it all up, what can you exepct for a little over £35 per person per night? All in all, I think that the accomodation and facilities were what could be expected for that price, and the staff were great.

I get married in carcassonne. With my wife, we booked a room at the montsegur hotel, to spend the wedding night. The room has been booked three months ago. When we arrived at the hotel our room, has been already rented to someone else...