I was very favorably impressed with this hotel, which I selected for an overnight stopover between train journeys. The room was a comfortable size and was pleasantly furnished, and the hotel is a short walk from the train station. Most important, the staff was friendly and remarkably helpful. When I arrived, they could not find my reservation. We eventually determined that I had somehow reserved for the previous night (due probably to the website reverting to a default date after I made another change). They had charged me for the room the previous night as a no-show. Without hesitation, the desk clerk said he would not charge for the night that I actually arrived, so that there was no cost to arriving a day late. This is an exceptional example of putting good will over trying to get a few extra euros from a customer--an example that more hotels should follow.

















