This is the worst hotel I have NEVER stayed at. I say never because they booked us in for the wrong date, denied ever having taken our booking but somehow managed to keep the cash. We had to find another hotel (mercure wilson--whicih was okay). We had to discuss this with the staff who were rude to the point where I thought we might be on candid camera. I was shocked and appalled. Thankflly, our credit card company got the money back for us. Do not, under any circumstances, even consider this hotel. Toulouse is wonderful--the Hotel Des Beaux Arts is truly, truly hideous in EVERY way. A travesty of customer service.










