This is the worst hotel I have NEVER stayed at. I say never because they booked us in for the wrong date, denied ever having taken our booking but somehow managed to keep the cash. We had to find another hotel (mercure wilson--whicih was okay). We had to discuss this with the staff who were rude to the point where I thought we might be on candid camera. I was shocked and appalled. Thankflly, our credit card company got the money back for us. Do not, under any circumstances, even consider this hotel. Toulouse is wonderful--the Hotel Des Beaux Arts is truly, truly hideous in EVERY way. A travesty of customer service.

Disappointing. Had previously stayed in the Mercure Wilson: streets ahead of here and cheaper!

Overpriced, unhelpful staff, breakfast NOT included in room rate, noisy.You can do better. Anywhere.

When I read the review from A Trip Advisor User, I couldn't believe this was the same hotel at which I stayed in May 2002. I made the reservation online (different site), arrived from the train station and got a suite overlooking the river. The bedroom was a separate room raised about 4 feet above the entry. The bathroom faced the entry. Separate was a large living room with ceiling to floor french doors that opened onto the rooftop of the sidewalk covering in front of the restaurant downstairs. Loved the place. Don't know what the other reviewer meant about how expensive breakfast was, as it was included in the room price. Hmmmm.