The same thing happened to us! we'd booked the hotel by telephone with a woman who seemed to speak very good english. When we got there, she denied ever having taken the booking - but had managed to take money from a credit card number suppiled by our party! We had an awful time trying to sort things out - which we didn't manage to do, and nearly ruined our stay in Toulouse. The bank refunded us, but it was a deeply unpleasnat experience. Do NOT stay here. We managed to fing another hotel (not with any help from the rude staff at Beux Arts) The hotel deserves every bad review it gets.

This is the worst hotel I have NEVER stayed at. I say never because they booked us in for the wrong date, denied ever having taken our booking but somehow managed to keep the cash. We had to find another hotel (mercure wilson--whicih was okay). We had to discuss this with the staff who were rude to the point where I thought we might be on candid camera. I was shocked and appalled. Thankflly, our credit card company got the money back for us. Do not, under any circumstances, even consider this hotel. Toulouse is wonderful--the Hotel Des Beaux Arts is truly, truly hideous in EVERY way. A travesty of customer service.

Disappointing. Had previously stayed in the Mercure Wilson: streets ahead of here and cheaper!

Overpriced, unhelpful staff, breakfast NOT included in room rate, noisy.You can do better. Anywhere.