The room was modern and well decorated, the toiletries very classy and all the facilities worked well but both the bedroom and ensuite-batchroom were small.

However we had a wonderful view of fireworks over the river on 14th July and this made the expense worthwhile.

Boutique hotel, excellent decor and bathroom. We had romantic weekend package 415euro 2 nights with breakfasts and one gourmet meal in the brasserie next door. Only just got a river view but could not open window because of noise

We stayed here at the beginning of October, having booked and paid in
full in advance on the hotel's website.

Ultimately, we had to cancel 2 of the three nights. There then followed a series of e-mails back and forth in respect of their cancellation policy. The final correspondence on the subject was by phone when they confirmed they would cancel 2 nights free of charge and reimburse my credit card. Sadly, there is no e-mail confirming this.

My credit card has not been reimbursed and they are now denying that the telephone conversation took place. These people are utter charlatans and I will NEVER stay there again. Customer Service is not
a word they seem to understand, not

Even if you don't get ripped off in this way, do not give this hotel your custom - they don't deserve it.

Staying at this hotel was by far the worst mistake we could have made while planning for our honeymoon in Europe. And believe me, there were many. Toulouse was to be the highlight of the trip. That was before we saw the hotel room. After dashing our hopes for a honeymoon upgrade to the ground, we were shown to the tiniest room imaginable. (And we are from Mumbai, so we know a bit about tiny rooms). There was sufficient room for one luggageless person. Unfortunately, its a little tough to honeymoon on one's own. The room also had a view of the river. If you are an accomplished yoga exponent adept at twisting out of windows resting on four fingers, that is. To be avoided at all costs. Specially at such high ones that exclude breakfast.