I feel unusually qualified to review this hotel as I have lived in its apartments for a total of six months and stayed in its hotel rooms on many many occasions over the last three years (2003-2006). There are a lot of things about this hotel that are really impressive, pushing it above its local competition in the three-star range – but there are also many inconsistencies that keep it out of the four-star bracket. The plus points include the following.

A very professional team of staff from the maids, maintenance and especially at the reception desk & breakfast bar.

An excellent breakfast and extremely pleasant lounge & bar area.

Some great long-stay apartments with cooking facilities (though the best of them are hard to get as guests book a long way ahead).

One of the very best locations for a city hotel – right in the heart of Toulouse but just off the busy main streets in beautiful Place Wilson. Generally quiet; though try to avoid the side facing the Victor Hugo markets as the storeowners set up early and noisily!

The attached restaurant, Brasserie Le Capoul, is a good spot for seafood, though quite pricey. If you arrive early enough in the evening, the ‘plat de jour’ is usually very good value. There is a bar-restaurant on the other side of the hotel that I have not tried.

Some of the negatives include the following.

Inconsistent quality of rooms – something of a lottery between the truly lovely and the slightly depressing. If you arrive at a time when the hotel is not full, and are not happy with your room then don’t hesitate to ask to see another. It is my suspicion that some of the best rooms are kept aside to catch the passing trade of full rack-rate paying guests who did not book in advance.

No parking (though a discounted rate at a neighbouring Vinci multi-storey will save you some money).

No gym or additional amenities.

It is always my first choice for business in Toulouse and my family have stayed there on their visits to the city, so I can certainly recommend it. But I can also understand why some reviewers have had less than perfect experiences.

I stay in Toulouse once a year, and this was my first visit to the Holiday Inn. I enjoyed my stay, and I would recommend it to other business travelers, or couples who are on holiday. The location is right in the center of town, as the name suggests, and it's easy walking distance to a wide variety of restaurants and the university area. It's a longer walk to the train station, Canal du Midi, and river, but still reasonable.

Like some other European hotels, it appears to be a combination of apartments that have been joined together. Interior courtyards with glass ceilings allow natural light to enter the lobby and restaurant. There's a small bar in the lobby with cocktails and draft beer.

The rooms are quite small (normal by European standards) but clean, and the tub had a curtain, which is a relief to Americans who shower...

Typical city hotel.
I’ve stayed here many times over the past years for business so I comment with good knowledge and experience.
This hotel can be very noisy depending on your room.
External rooms overlooking Place Wilson are noisy with traffic and people until late, especially in the summer. Early morning calls from the street washing around 0500!
Internal rooms - surrounding the glass covered restaurant (not owned by the hotel) - can be noisy when they put the bins out around midnight - 0100.
Rooms are small and starting to show signs of wear.
As previously mentioned, business users with power adapters etc will find free plugs sockets scare.
Good location however for seeing the city as its right in the centre and only 5min walk from Place Capital.
Don't even think about trying to take a car to this hotel - nightmare parking.
Due to above comments, and the fact that Im a business traveller, I now try to use the Holiday Inn at Blagnac and taxi into the centre if I need to. However sometimes on business you have to take what’s available!
Staff good, food ok, hotel always clean.
Crowne Plaza at Place Capital is a better alternative, but more expensive.

If you have gotten used to amenities like a work area with power outlets, acceptable ventilation, working TV set and remote controls and bathroom supplies of the extavagant types, like lotion, this hotel is not your place to stay.

I stayed here Feb 12 to 13 2006, and I am not returning. I had to unplug both
TV and minibar in order to have power for my mobile phone charger and my
laptop.

The bathroom had parts falling off the shower faucet, the drain did not work, and there was no way to get the temperature in the room to be acceptable.

Add in that there was no iron and ironing board in the room, so getting prepared for the coming business day was impossible, then you have the complete picture.

Value for money is also bad, at €133 for the room, plus €15 for the breakfast, and €22 for the WiFi internet connection... I say Holiday Inn should dump the affiliation with this property.