My husband and I actually stayed at this hotel when we couldn't find the B&B we had booked online before leaving home. We arrived in Avignon late at night and it was pouring down rain. Luckily, we spotted the Mercure as it was perfectly located and had a parking garage on the lower level. The hotel wasn't fancy at all, but we were only there to sleep so it got the job done. Our bed was comfortable and the room was clean. The staff was friendly and helpful.

The hotel has a great location very near Palais des Papes, Pont d'Avignon, and Place de l'Horloge. Our room was clean, spacious enough, and comfortable. It was also not facing a street so it was quiet. We chose not to eat breakfast at the hotel so I can't comment on the quality of the food. The staff were generally helpful and friendly.

Stay here if you like a broken toilet seat, greasy marks on the doors, black mould in the bathroom, broken air condidtioning, chipped cups at breakfast. The staff, it has to be said were very friendly, and we expected the hotel to be a bit noisy given its position, but we could not stay a second night and found another hotel that was superb for not much more money and far better value. This is sad because it could be a good hotel but is sorely in need of some redecoration and desparately needs cleaning and repairing. Some tender loving care would make a lot of difference.

My wife and I were here in June 2003. We enjoyed our stay. Staff was very helpful and recommended a great place for dinner. Room was fine, AC. Two elevators. Hotel is extremely close to the Palais Des Papes; the famous bridge, the "downtown" plaza. Was close to everything we wanted to see. Reasonable cab fare to and from the Gare.