I booked the hotel despite the poor reviews as I am a Gold Card Starwood Group holder and their other hotels have been good.
This hotel is the bad apple in the barrel. On arrival I was offered an upgrade to my room, but I then had to wait 4 hours for it to be made ready, and it was past 4PM before we saw the room. What made this worse was seeing other arrivals being given rooms while we waited in the reception.
Once we got our room, we were very disappointed. The room had scribbles on the walls, the paintwork was chipped and it looked tired.
The biggest problem was the bathroom. There was mould on the tiles and the bathscreen, the enamel on the bath was cracked and flaking, and it looked like it hadn't been updated since the 80's. I took pictures as I had not seen anything like it and certainly not in a hotel that is meant to be rated as 4 stars.
Upon checkout I complained and was told that the bathrooms in the hotel all needed ripping out, but was not offered any apology or refund.
I complained about my late check in and terrible room to Starwood, who initially said sorry but offered no recompense or goodwill gesture. I mentioned that the rooms did not measure up to my expectations of a 4 star hotel and that they were effectively selling them under false pretences.
Starwood came back with a few thousand starwood points for the late check in, but refused to admit to the poor quality room and bathroom.
I sent the photos to them which elicited a few more points, but by now I'd had enough of the poor service given to a Gold Card holder and wanted a full refund.
They ofered me a few thousand more points, the sum total giving me 2 nights low season in one of their hotels. It was too little too late and just not good enough. This was not the servive I was expectingfrom a company misrepresenting their product and selling it to me under false pretences.
Given the very poor service and attitude of Le meridien and the slow and uncooperative Starwood customer service, I feel obliged to share my experience and back it up with the photos of the disgusting bathroom here.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Would I recommend this hotel to my best friend?
no way!
I do not recommend this hotel for:
Young singles, An amazing honeymoon, A romantic getaway, Girlfriend getaway, People with disabilities, Older travelers, Great pool scene, Pet owners, Families with young children, Families with teenagers, Tourists
I selected this hotel as a top choice for:
Beach / Sun, Museums / Cultural / Historical sites, Great food / Wine, Shopping, Other