We are so disappointed about this note.

We did our best to solve the problems during the stay and this as fast as we could considering the high season, so we can't accept the fact that this customers says that we didn't manage his problems.

First, the apartment had some ants, that is why, we switched this customer into another apartment of a bigger size. Our residence is located on a wonderful garden along the river and at 900 meters from the sea. Being on this garden means sometimes that nature comes in the apartments but we took care of those ants. And we decided to change him of apartment which was bigger but we left it at the same price as before.

The second point was the air conditioning problem, because, it was working, but the water run from the wall into the bathroom. This problem was fixed after 2 days. After this problem the guest still complained at the reception that the air conditioning was out of order. After our check control, it appears that the air conditioning was stopped with the remove control by the customer himself.

We apologize again to this customer for those problems even they were managed, but, on another hand we can't accept a customer which was yelling and insulting the reception desk, or, spoke with our best customers to encourage them to complain even if they had nothing to say. We are a 4 stars residence and it was not possible to accept those troubles for the other customers’ quietness.

Concerning the “Welcome Cocktail” offered, every guest has the choice between one fresh juice cocktail or a glass of wine, but this guest wanted something else. We charged him for the difference.


Best regards.

M. Jerome LAROCHE