Worst hotel we have ever stayed at anywhere. Hotel charged our credit card twice for our stay. Owner initially claimed innocence, tried to get out of it in several emails - I have absolute proof of both charges etc. - left it to my credit card company to resolve. We tried to check in first day for 100pm as per website check-in time - people were still in our room. Owner was not too troubled by this. We sat in non-air conditioned lobby for three hours while owner joked with some of the large number of people from the room who would come down then return to room. Owner would not provide different room. There was no discount or anything else offered for our trouble after a long flight - we needed to rest in our room. We then had to carry our bags up three flights of stairs without help. Owner would not allow us to pull wheeled bags up the stairs as she was worried about damaging stairs - but was indifferent to our backs. We arrived at semi-clean run down room. There was a large still wet ([--]?) stain on bedspread. Bathroom floor was soaking wet and the garbage had not been emptied. Beds uncomfortable, pillows lumpy. Required to leave room key on hook unattended in lobby when we went out. No staff sits in lobby as there is an office somewhere else. Very unsafe practice. I could have entered anyone else's room with their key. Would be better if keys are left with staff at front desk like other hotels or keep them yourself. Use of internet was 10 euros - although we were only there two days, lots of extra charges for everything - lame breakfast etc. - buy breakfast in town anywhere. This hotel is not a value after all the extra charges are added up. No english channels on TV and only two french channels - one was very fuzzy - unwatchable. Further from beach than website describes. Stayed at eleven hotels in France and Italy on this vacation. This is the only one we had a bad experience in. I wrote several extremely positive reviews of other hotels you will see on this site and others. This Armenonville place was ridiculous - I don't understand the good reviews - very suspicious. This is a run-down, poorly managed hotel far from the beach and interesting sites. Not worth it at all. Buyer beware!!!
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Would I recommend this hotel to my best friend?
no way!
I recommend this hotel for:
Families with young children, Families with teenagers, Tourists
I do not recommend this hotel for:
Young singles, An amazing honeymoon, A romantic getaway, Girlfriend getaway, People with disabilities, Older travelers, Great pool scene, Pet owners, Families with young children, Families with teenagers, Tourists
I selected this hotel as a top choice for:
Beach / Sun, Museums / Cultural / Historical sites, Great food / Wine
Management Response
valentinomatisse, proprietaire
(Management representative)
Mar 16, 2008
I never had guests of so bad faith! I remember very well this lady with her daughter. So, I would like to answer to the most important points :
- First of all, yes, I made a mistake, because, when they left, I forgot to deduct the deposit. As soon as I received their claim, I answered that I had to check it first. And then, I asked for their bank account details to refund the amount of 97 Euros. They did not accept it and they spoke to me as to a swindler, while I have never refused to pay off. My banker thus credited their credit card on my order.
- Check in time has never been 10.00 AM ! They stayed in the hall, while the garden was at their disposal (seats, beds for garden, parasols..). They were very unpleasant during this wait.
- It was impossible to give another room as the hotel was full
- As soon as the room was available, 2 maids began immediately to clean it and that’s why the floor was still a little bit wet when they arrived in the room.
- When old persons need our help, we carry suitcases. These persons were not really old (I am older ! ), and so unpleasant with all the staff! The room was on the 2nd floor, it is not so high !
- Keys are under permanent surveillance thanks to all our cameras installed in the hall and in all the property generally and which record any movement. Our gate is closed night and day.
- Wi-fi is free in all the hotel, in the hall, in the rooms and in the garden, but if you need a computer, it costs 10 Euros per stay and you can use it as long as you want, night and day. The persons how use it just a few minutes don’t pay.
- 1 breakfast for 9 Euros, served in the room, or in the garden : bread, "croissant, pain au chocolat, brioche aux raisins", cheese, marmalade, butter, orange juice, yaourt and hot drink : is it expensive ?
- the hotel is not on the main road : that is the reason why it is very quiet, even if we are in the center of Nice. Because, WE ARE IN THE CENTER OF NICE ! The city code is 06000, that is to say “CENTER OF NICE”. We are at 300 meters from the Promenade des Anglais and at about 10 minutes, from the walking streets. We are in the russian area, not too far from the russian church that is one of the most famous place to visit in Nice, closed to the “Fine Art Museum : Musee Cheret”. And in Nice, there are buses that go everywhere in the city. The nearest one is at about 50 meters from the hotel gate, in our street !
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.