My fiancee and myself were arriving at the hotel at different times. Me 13.00 and he 17.00. I fore-warned the reception staff on arrival and check-in and was assured this would be fine. When my fiance arrived, because they had not registered me on their computer system he was told that I had not arrived and they did not let him check in. As a result my fiance spent 4 hours in a bar opposite the hotel watching for me and checking with the hotel staff every hour just in case he had missed me. All this time I was in my hotel room unaware of what was going on.
Unfortunately I found the hotel reception staff to have no knowledge of customer service skills. They were very straight faced and serious all the time and I felt it bordered on impoliteness. I actually felt quite uncomfortable staying at the hotel.
My room 305 was a very small double room with a very small flat screen TV placed at such a height that any time spent looking at it would I'm sure result in neck pain.
The bathroom was very tiny. The shower cubicle had a dirty shower curtain and mould infested grout between the tiling.
I'm afraid I wouldn't stay at this hotel again. It was definately over-priced too.
Sharon, Yorkshire











