We stayed for three nights and had a great time. The hotel staff was friendly and the room was very clean and comfortable. Breakfast was ok, too. The location of the hotel was excellent, the shops were just around the corner and there wasn't a long way to go to the beach either. We are definitely coming back next year!

My fiancee and myself were arriving at the hotel at different times. Me 13.00 and he 17.00. I fore-warned the reception staff on arrival and check-in and was assured this would be fine. When my fiance arrived, because they had not registered me on their computer system he was told that I had not arrived and they did not let him check in. As a result my fiance spent 4 hours in a bar opposite the hotel watching for me and checking with the hotel staff every hour just in case he had missed me. All this time I was in my hotel room unaware of what was going on.

Unfortunately I found the hotel reception staff to have no knowledge of customer service skills. They were very straight faced and serious all the time and I felt it bordered on impoliteness. I actually felt quite uncomfortable staying at the hotel.

My room 305 was a very small double room with a very small flat screen TV placed at such a height that any time spent looking at it would I'm sure result in neck pain.

The bathroom was very tiny. The shower cubicle had a dirty shower curtain and mould infested grout between the tiling.

I'm afraid I wouldn't stay at this hotel again. It was definately over-priced too.

Sharon, Yorkshire

We have just returned from a short break and stayed at this hotel. On the whole it was not a bad experience as some previous reviews have shown. The reception staff were courteous but not too helpful- breakfast was a bit of a trial- a small room where the food was available, not a huge choice of food which was not quickly replenished- lack of crockery at times and uncommunicative waiting staff.
Our room was on the fourth floor, adequate in size, lacking drawer space for clothes. Only shower attachment on wall in the bath- no plug in bath, and no shower curtain so the floor quickly became a mini swimming pool.
One lift only taking four people at a squeeze, constantly in use.
There is a charge for leaving the luggage after check out but before departure of 2 euro per case.
The hotel was not noisy, our room had no view, but was adequate.
The best thing was the location, just a step away from Galeries Lafayette, ten minutes walk to the old town and sea front and about ten minutes to the railway station where you can easily catch a train to Monaco or Cannes.

We have just returned from Nice, having enjoyed a short break, staying at the Univers for 3 nights. Weather not wonderful.
Having read the majority of negative reviews we seriously considered changing our booking. Thankfully the hotel was really nice.
Contrary to most of what we had read, we couldn't really fault the hotel.
The location is superb - right in the centre, adjacent to the main square with a tram stop 20 metres from the front door and within walking distance of the train station, bus station and the sea front.
The staff were friendly and spoke good english.
Our room was a standard bedroom on 4th floor. It was a good size and the beds were new and firm. The bathroom was clean and yes it didnt have a shower curtain (however, we did shower each time without flooding the floor).
The room was cleaned each day and the service and cleanliness was excellent. We could not fault the cleanliness of the room.
There were no problems with noise and our room had a flat screen TV, free safe, telephone, hairdryer and air con which worked very quietly.
Sadly our booking did not include breakfast so we ate else where. We did consider 9 euros per person slightly expensive for fruit juice, cornflakes, ham & cheese, croissants & buns etc.
However we were very happy with our stay and wouldn't hesitate recommending to other travellers. Ask for room 409.