My wife and I just returned from a 3 day stay at l’Oustau. I have read conflicting reports on this Site and wanted to share my own experience. I believe ones’ views are closely related to ones’ expectations. For me having lived in the South of France for over 30 years l’Oustau was a magical place : very expensive but an excellent restaurant (used to be among the top 30 french restaurants carrying a Michelin 3 star evaluation). Unfortunately my wife and I experienced the following :
- a small room with a strong odor of tobacco quite distasteful for non-smokers and a closet containing only 3 shirt hangers and 5 pants holders. On Sunday after a delightful but tiresome walk up to the village we came back to rest at 2 PM. The room had still not been made (although only 14 rooms in the building) and in order not to be disturbed during our nap we put the “do not disturb” sign outside our door. This did not prevent a call from the reception to know when our room would be freed for cleaning.
- our package included a gourmet diner. This was actually the motivation for our visit as the advertised prices are quite high as indicated by other travelers. Well the imposed diner choice was nothing special either in content or presentation. The fish served was returned to the kitchen as insufficiently cooked (I couldn’t cut mine and my wife’s was red around the bone) ! We were quite cool about the problem as such incidents do happen and just waived the waiter over. The dishes were promptly removed and cutlery replaced and 2 new dishes of fish brought out 15 minutes later. It seems this did create some commotion as the following dish – beef – was delivered in person by the Maître d’. However he had not investigated the order and was surprised when I asked him which piece was rare and which one was medium-rare. Well he had 50-50 odds but this was not his lucky day and had to change the plates around. Later a well provided cheese table was rolled over to our table but we passed as we were keeping room for desert. The waiter rolled the cheese table away and a few minutes later a waitress put down a basket of rolls on our table. We were trying to figure out what this was about as the rolls looked like breakfast rolls when another waiter rolled up the cheese table and offered us some cheese… and left with the cheese and the bread. All this to say that the food was fair but would not qualify for a one star in the Michelin and the service is by no means that of a 2 star establishment.
The building itself and the grounds are nice and the surrounding mountains and village worth the detour. Those who have not traveled extensively in France or in Europe and who are not limited expense wise will be delighted with l’Oustau. The others will be disappointed as numerous other establishments exist providing better lodging, food and service.










