very disappointing. i was expecting a smart GW hotel up to international business standards and got a run down awkward sleazy hotel in a dodgy area. it was close to the HBf station, but not that close; still a 10 minute walk with cases past the sex shops and kebab vendors.
the unhelpful step on the way in was annoying which was followed by several more steps after getting out of the lift. all a bit fawlty towers.
the tired furniture cheap bathroom and lack of air-con all gave this a down market feel quite out of line with what i expect from GW.
there was an old hotel smell in the corridors and a particularly unpleasant smell in the bathroom.
the reception was efficiient and helpful but the infrastrucuture was all wrong.
all in all it did the job but it felt cheap (although not priced cheaply) and is not worthy of GW or the impression given from th e marketing. it needs a good overhaul











