My wife and I travelled to Munich with a small group of friends and the hotel was not booked by me. Two weeks before we travelled I was advised we were staying at the Regent and looked up the hotel on Trip Advisor. With such mixed reviews I approached this trip with some trepidation but I can only say we were pleasantly surprised. Whilst I agree it was not really 4 star, the rooms were large and clean, the staff very friendly and spoke excellent English, and the breakfasts were outstanding.

The rooms were well furnished, our room had a double bed which comprised two singles together, plenty of storage space for clothes, and a double couch (a bit worn but not dirty). The bathroom had a bath with shower plus double sink with no mildew and towels changed daily if you wished.

On the downside there was no air conditioning, the hotel bar was small and not open at weekends, there was no lounge and two 5 person lifts were not really adequate for an 80 room hotel. There were no tea making facilities in the rooms and no room safe but safes in reception if needed. But as we were really only sleeping there this was not a problem and, at 92 Euros per night for the two of us including breakfast, this hotel was excellent value.

The location was opposite the station which had numerous drink and snack facilities, including a Starbucks, so you could pick up as late night coffee on your way back to the hotel. As with most city hotels there was the inevitable traffic noise but, if you want a convenient central location at this price, I guess you just have to put up with this.

Maybe we were lucky and had a good room, but we had a total of four rooms in our party, two on the 3rd floor and two on the 6th floor, and we had no complaints. The reception staff were extremely helpful with information and the usual free maps etc were available. On our first afternoon we went on the city grand tour on an open top bus (2½ hours) which I recommend to get your bearings.

As stated in previous posts the hotel takes a bit of locating (especially if you use the haphazard postcode locations given by multimap). After a while of wandering around though we managed to find the place. The reception is nice and the people there very helpful (all speaking perfect English).

Up to the room we went (on the sixth floor) at the rear of the hotel. The room is showing distinct signs of age, but the beds are comfy enough. There is a supermarket (well two actually)directly opposite the hotel to get some cheap food/drinks in to avoid minibar accidents.

The room falls down in the bathroom though. Or more to the point the shower. The pressure is great, in fact it is one of the hardest showers I've had (you can lower the pace if you wish). It's the fitting. Everytime you switch it on the shower starts moving about, and on many occasions falls out of its hold. Add onto this that if there are any windows open in the room the shower curtain blows into the shower (why oh why don't hotels use proper solid shields?). It really was a disaster every morning. The rest of the bathroom is excellent.

The breakfasts are nothing short of fantastic. Juice, coffee, fruit, Yoghurt, meats, cereal, the list is endless. It gets very busy but they kept well on top of the requirements whilst I was there.

We never had anything at the hotel in terms of evening meals as you can just hop on the S-Bahn/U-Bahn or walk the fifteen minute walk into the centre. Taking the plaudits with us in the restaurant stakes were the Osteria Italiana (advise booking) and Seehaus im Englischgarten (very easy to get into). Not cheap but pretty nice.

Now the bit where I go: BEWARE. If you have kids. The television showed rude television throughout the day on some of the later programme numbers (the pay per view ones). If you flicked through the whole lot (like everyone does on arrival at the hotel just in case there is Sky Sports or something good) you will come across it. It stays on for about a minute but is very graphic and not something you want someone who shouldn't stumbling upon. I don't know if the hotel can knock it off or not.

We ended up staying at this hotel when booking a trip through lastminute.com - its a great hotel well located less than five minutes from the main station (haupbahhof).

The room was very pleasant - reasonably sized and warm, standard facilities of ensuite and television with satellite. Good double glazing - although we were overlooking a busy road we didnt hear anything. Standard of cleanliness and decoration seemed to be high.

The breakfast in the morning was very good - a standard hotel buffet type thing (pastries, fruit, yoghurt, rolls, cooked options etc etc) - and the staff were very friendly and helpful when we needed them All in all I would thoroughly recommend this hotel.

We arrived at the hauptbahnhof at about 10pm and found it hard initially to find the hotel even though we knew it was located within 200 metres of the station. My tip is head for the Hauptbahnhof Nord exit (where the Lufhansa airport buses pick up from) and then head out of the station and turn left at the Eden Hotel - the Regent is on the next corner about 100metres to the left.

I confess I was surprised to read the previous reviews given my experience only a couple of days ago. I was staying on the 2nd floor overlooking the station. The location is very central but because of this there isn't much of a view. The seal around my windows had obviously perished, so maintenance decided that some brown packing tape would do the job instead. This was only one of many disappointments. First of all the bathroom - large, but much in need of refurbishing, cracked tiles, even a cracked lavatory and the grouting around the tub in terrible conditions, to make matters worse the ceiling over the shower was covered in mould. In the bedroom a socket had been damaged to pieces and the upholstery was in dire need of either steam cleaning (stains, etc.) or simply renewing. The lighting is very poor (two bed side lamps and a small unit by the chair), which is probably just as well, so you couldn't see to much of the grime... (the carpet looked brand new though). I am sure the maids were doing their best to keep it clean, but this was a case of basic maintenance, rather than day to day housekeeping. As for the rest of the hotel, I only had breakfast. This was adequate but I have seen far superior buffets in hotel of the same category.
All in all, I may have been desperately unlucky, even so, a four star central hotel should ensure all rooms offer similar standards, not just a few.