I returned a few weeks ago from a 9 day trip through Germany and Austria. I stayed in faboulous 4 and 5 star hotels. The Arabella Sheraton Airport Hotel Munchen was the last hotel and the most disappointing. While the accomadtions were nice, the service was terrible. The few times I was downstairs (waiting for a taxi, having a drink at the bar) numerous people were complaining to the front desk. Most of the complaints came from people who did not realize it cost $5.00 to make a phone call (regardless whether you had a calling card or not). Apparently the front desk worker admitted that he gets many people every day making the same complaint, but the hotel will not change its policy or make it more clear.

If the service would have been better, I definitely would have returned to the hotel.

I was very upset after my trip to this hotel. The staff was not friendly (front desk) and seemed very put out when asked questions. The most outrageous thing about the hotel is that that they charge you 3 Euros (about 5 US dollars )every time you pick up the phone. The front desk does not make you aware of this charge (it is on a tiny plaque near the phone but talks about international calls (so you don't realize the SMALL print about the 3 Euro charge.) I have traveled all over Europe and stayed in very nice hotels and have never seen this outrageous amount.

Great hotel, close to the airport yet quiet and rural. Modern building well appointed with large bedrooms and public areas.
Staff polite and helpful, there is a bus to the airport every hour or taxi is only 14 euro.

Couldn't fault it as an airport hotel, would definitely stay there again.

We always stay at this hotel before returning the next day to the USA and once again I was pleased. The hotel is close to the airport and is quiet for a hotel airport. The pool is nice and the restaurant is good. The breakfast buffet is excellent and rooms have everything you need to make a nice stay. The only complaint I have is the 14 euros for both the garage and surface lots. Why they even charge is beyond me and I think the fee should be waived for guests. This hotel is located in a small little town and ample spaces are provided for guests so parking spaces are not an issue. Granted, many people probably use their shuttle at 8 Euros a room to the airport and don't have a car so I really don't understand the charge for parking here. I think 5 Euros would be more reasonable vs. 14. It's not a downtown location where you'd expect that and even when we stayed at the Novotel downtown their car park was only 12 Euro! Next time I may elect to turn in the car a day early and use their shuttle back and forth to the hotel from the airport.