We booked this hotel for two nights based on previous reviews and the pictures shown on the internet. The purpose was to enjoy the excellent Christmas Market that Nuremberg offers during December.
Unfortunately due to circumstances beyond our control, we were delayed and had to spend the first night in Zurich. We called the Maximilian to let them know that we would only arrive the next morning. After arriving, we were given keys to a room in a different building. To get to the room, we had to walk through the basement, and the parking garage only to climb about five flights of stairs (very confusing and not clearly sign posted at all).
Having specifically requested a non-smoking room, we were disappointed to walk into the most foul-smelling room. Absolutely everything smelled of stale smoke - bedding included. Also, we requested a double bed and were given a room with two singles pushed together (whilst common in Europre, the pictures of the room showed otherwise). We immediately phoned reception and were told that the hotel was 'fully booked'. After a second (and more forceful call from my unimpressed girlfriend) the receptions staff 'magically' found another room for us - this time in the main building. A good start, but the new room still stank of smoke. The bathroom light did not work, and after the maintenance team fiddled with the electrical board, the light came on, but only until the next morning.
Our 'quality double' room with 'Traditional style decor in white or cream with antique style furnishings' was completely mis-sold to us. The room had dated, brown 1970's style furniture and brown carpets which made it feel old and dirty. The pictures bear absolutely no resemblance to the room we were given.
I suspect that because we missed our first night, we were transferred to a different room - clearly not a quality double! Despite this, and the rude reception staff, the breakfast was excellent with attentive and friendly staff. The ONLY good point (oh and the 'free' beer).
We will NEVER be back - thanks for ruining our weekend.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Would I recommend this hotel to my best friend?
no way!
I recommend this hotel for:
A romantic getaway, Girlfriend getaway, People with disabilities, Older travelers, Families with young children, Families with teenagers, Tourists
I do not recommend this hotel for:
Young singles, An amazing honeymoon, A romantic getaway, Girlfriend getaway, Tourists
I selected this hotel as a top choice for:
Other