We stayed in Dolce Sitges for our first night of our stay as we wanted a bit of luxury before we stayed in the more centre of the resort. At first glance it seemed quite luxurious with grand entrance etc. However, we did not get offered help with our bags to the room, which we felt was odd given it was supposed to be 5 star accomodation. And at 200 euros per night we did expect top end service. The room was well kept with nice bed and bathroom but was quite small. Also, the plasma television was not working properly as it was not getting any of the channels, so we could not watch it at all. We did complain but was told it was to late and that it would be fixed in the morning. This was too late for us as we were checking out the next day to go to the 3 star Hotel Suber. Also, the tea and coffee making facilitiy was very stingy with only one cup each. All in all, the room was adequate, but most definately not worth 200 euros per night. We got up the next morning expecting the breakfast to be out of this world, given the hotels 5 star status and the cost of breakfast of 40 euros per couple. This was the most disappointing part of the whole Dolce experience. Breakfast was a shambles. We had to wait for coffee and eventually got this after 4 requests, but not a smile in sight. The juice machine kept running out, there was no glasses, dirty tables and the food was not at all well cooked. One of us asked for poached eggs and was told quite rudely that we would have to wait at least 15 minutes. Overall, it was not up to 5 star service we expected. On checking out, we complained to the manager, especially, in relation to the breakfast experience. We were told that they would do better the next time we booked, not getting the hint that there would not be a next time. Given we had spent 40 euros on brekfast we would have expected it to be of a good standard and when it wasn't ,we did expect a full refund of this cost only. After a number of emails, we did not get offered a refund of the breakfast, only an offer of a complimentary night when we purchase our next one, even though we advised the hotel we did not ever want to return. We have left the hotel with a sour taste in our mouth as they say they are the best but do not act accordingly. The hotel does not care as long as it has your euros. The hotel is miles away from the action in Sitges, pretentious and overpriced. We spent the next 2 nights in the 3 star Hotel Subur and the breakfast experience was fantastic, although the room was a little basic, at half the cost of the Dolce it is a better option as you are in the middle of everything, the staff are excellent and you are right on the beach front. The motto of the story is stay away from the Dolce Sitges if you want good value for your money and a decent breakfast. Sitges is a beautiful place to stay with lots of character, lovely beach, and lots of places to eat and drink. We will definately return again, but not to the overpriced Dolce.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Would I recommend this hotel to my best friend?
no way!
I do not recommend this hotel for:
Young singles, An amazing honeymoon, A romantic getaway, Girlfriend getaway, People with disabilities, Older travelers, Great pool scene, Pet owners, Families with young children, Families with teenagers, Tourists
I selected this hotel as a top choice for:
Beach / Sun, Great food / Wine