Having seen many positive reviews on this hotel, I decided to book a room for one night through the Switzerland Travel Center website. The first booking of a CHF 210/night twin room was not successful for some
technical reason and the computer came back with an error message saying something like reservation failed. I had to go through the same
booking process again and finally got a CHF 200/night twin room (the CHF 210/per night room was gone) which was confirmed by a following email from the online agent. A couple of hours after we checked in, the hotel reception staff called our room to inform us that they received a double booking for the same night from the booking center. I explained what has happened about the technical glitch of the booking system, but the staff insisted that they will charge my credit
card for the second room, totally disrespecting the fact that I did not receive any confirmation email for the first booking. She was very
rude and unprofessional during the entire disputation.
One more thing, the reservation confirmation said that a porter will pick up guests from the Zermatt railway station. However, no one was there to pick us up and we had to ask 5 people for direction and spend
25 minutes to get to the hotel. The same hotel staff said we should have called the hotel before arriving, which she believes is a
"common sense"....
I could warn anyone who is considering booking this hotel that they do not care how you feel as a guest and only cares about how much to charge you.






Value
Rooms
Location
Value
Business service



