This is a wonderful hotel in a beautiful setting next to a lake.
When we arrived the service was excellent from the porter/bar man and again excellent at reception.
On Saturday night we decided to visit the restaurant again given the poor reception the night before and give the restaurant another chance! However after being given the menu's and watching other people being served after 50 minutes we decided to go inside and try another table. The same waiter then arrived and tried to put us in the same corner in the other room as the night before away from other guests as though we were leper's! After some comments from myself and some other guests he then found us a table closer to other guests and then served us with some drinks and then took our order. We then asked him to have some bread as we had waited so long to be served and unfortunately after a 10 to 15 minutes he did not return with any bread we decided to speak to reception.
We eventually ate in the Italian restaurant downstairs the service could not be faulted and the restaurant manager did take the drinks and starter off the bill.
Next morning we checked out and the receptionist took 20% off our accommodation because she had had several comments from other guests commenting about our experience. Service throughout our stay in the reception and bar area could not be faulted.
The spa is a beautiful relaxing experience however because I believe our nationality affected the attitude and behaviour towards us I would not risk staying there again.
However we had stayed in Le Meridien in Nuremberg the previous 3 nights and several times over the last 6 years and the service there and throughout the hotel was exceptional, could not be faulted.








