The Citigate is in a reasonable location and is quite well appointed. The room I stayed in was clean, well fitted out and very pleasant. On this basis, the hotel provides good value for money, at least at the discount rates available online.

The service, however, was appalling. It was completely unprofessional and almost laughably inept.

For example, when I arrived I requested internet access. I was told that this was available in the room (though the price, I should add, was absolutely absurd). When I got to the room, there was no cable.

I rang downstairs and was told that one would be sent up. After half an hour, and very sick of waiting, I went down to reception to get a cable myself. After a long wait (both receptionists were in a nose-to-nose fight with a Chinese tour leader), I was eventually handed one. I took it up to my room....to find that my keycard no longer worked. Back to reception and more waiting.

6 hours later, as I was just drifting off to sleep, the reception desk rang.....apparently, they were 'too busy to bring a cable up to me and could I please come down and pick one up?'. I pointed out that I had already been down (many hours before) to pick one up...and they hung up on me. Charming folk.

Unfortunately, the whole stay was like this.

Anyway, not a bad hotel and it would be a fine option for a cheap Sydney stay in a reasonable level of comfort were it not for the truly awful service.

Stayed at the Citigate Sebel for 6 nights over New Year. Couldn't complain at all about the hotel, staff very friendly, facilities in the hotel very good, safes in the room whih was a plus. We were pleasantly surprised with a free upgrade! Central Station is across the road which is a main station will take you to most places, including Circular Quay & Bondi Junction. There's a bus stop round the corner which will take you there to. It's maybe a little bit out if your wanting to stay near the main shopping and eating hubs, but Darling Harbour is about a 20 minute stroll away and the buses take about 5 mins.

My family stayed at this hotel for one night and had nothing to complain about. We found a great deal on the internet but as we had to book 2 rooms with 2 different bedding configurations, found this very difficult to do thru the net. Called the hotel directly and explained the situation and they matched the low internet price & also included breakfast for us all. Rooms were spacious, the pool area great after a long drive to Sydney, breakfast was a real feast and excellent quality food. Would happily stay here again

I stay in the Hotel once every month (for the last 3.5 years) for business and have never had any problems. The rooms have always been clean and tidy and have everything I need in them. The rooms have recently under gone refurbishment and all the ones I have been in now have LCD flat screens and new trendy bathrooms. I did point out in a feedback form I was given that they should have at least 1 full lenght mirror in the room, like they used too.

It would have to be the easiest reasonably priced hotel in Sydney CBD to get to from the airport link train, get off at Central and it is 1.5 blocks away.

I even take my family here now when visiting Sydney for fun.

There is a secure parking garage ($10 a day) on the premises.

Only thing I don't like about Citigate is it doesn't have a loyalty program.