Booked this hotel based on prior reviews and fantastic location in relation to proximity of Central Station.
Upon first impressions the room looked modern, spacious and clean and the reception was friendly.
Visit was spoiled by issues with Internet Connection in the hotel rooms and the failed attempts by the front desk staff to communicate the issue and to provide resolution.
Management where not responsive to requests and suggestions around improving the front desk processes to ensure business travelers where aware of known internet connection errors up front and to ensure staff where advised of help desk details to pass on to guests (only received the Sebel IT help desk number after 3 calls to the front desk).
Would have given the hotel another chance once refurbishment was complete...won't after my experience with the staff.







Value
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Business service
Value
Rooms