The hotel location is ideal. It is one block from Darling Harbor and very close to many attractions. However, for the price, I would stay someplace else. We checked in and they did not have the room that we reserved. This would not have been a problem except that we had reserved their Manhattan Apartment (one-bedroom) that was at a higher rate. The room we were given had a strong mildew odor. We asked to be moved to the correct room without an odor. But we were moved to a smoking room for they were having heating problems with many of the available non-smoking rooms. After having seen both the one-bedroom and studio rooms, my suggestion would be to save some money and stay in the studio. The studio was a nicer (and cheaper) room and had most of the same amenities.
The rooms themselves are clean, but DO NOT believe what you see on the website. Their website gives the impression of modern and clean rooms. While both rooms that we saw seemed clean, both rooms had stained furniture and stained walls. Much of the padding in the furniture was worn out. The smoking room had a large cigarette hole in the chair.
We were not the only ones with problems. A number of people asked to switch rooms for reasons that I am not sure. Overall, the service at the hotel was good. The individuals at the front desk tried to correct the situation as much as possible.
We ended up switching hotels after the first night. Even though one does not spend much time in the hotel on holiday, I felt misled by the advertising on their website. Their website gives the impression that you will be staying at a mid to upscale hotel, which they are not. If you are looking for a mid to upscale hotel, stay somewhere else. If you are looking for a bargain hotel with a kitchenette, stay at Pacific International Suites.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.