We booked on wotif.com. We chose the Winter Warmer package at approx $AU200/night. This included breakfast for two, a room obviously, use of pool, spa etc, champagne on arrival (cheap Australian one), late check out of midday.

I'd read negative reviews on here and was pleasantly surprised to find we did not experience any of this.

The stay was great, superior finishes everywhere, new hotel only 6 months old. The champagne was delivered without a reminder. Had to remind them about the paper in the morning though. Breakfast was yummy and plentiful. The pool is cute and the spa spacious, but a little tepid for my liking. Sauna and gym there too. Didn't quite make it to the gym though! There are no views in room but the location is very central to shopping dining etc. Directly across the road from Tetsuya's world class Japanese restaurant. But good luck gettting in on a whim.

There are lots of nice hotels out there and what can make the difference is the manner of the staff. I found the staff to be pleasant enough but not quite attentive enough. You know when checking in I expect the staff to give you their undivided attention rather than chatting to other staff members. Also, on check out something like "Thanks for staying with us. Hope you enjoyed it." Not, 'ok that's fine".

3 night stay in the Fraser Suites over Easter weekend - package included breakfast and free parking for $AUS 16 per night per room more than the room-only rate.
Our one-bedroom suite was very comfortable and reasonably clean. A few small housekeeping glitches - no milk in the fridge, bed not made up for our child, no extra linen - were fixed straight away.
Note for families: our small bathroom had shower only, and the extra bed is made up on the relatively hard sofa.
Breakfast and parking (normally $AUS 25/day) were included in the package - reasonable choice of hot items for breakfast, but not a 5* breakfast.
On departure, we were charged separately and at full rate for breakfast and parking and had to re-confirm our package inclusions - watch your bill!
Service was ok - the hotel did not appear to be busy.
We have stayed in the Quay West Suites before - the Quay West has the harbour view but - our experience - very poor service and fittings are a bit tired. Fraser Suites has no view - but a great location in the centre of town and right next to Darling Harbour attractions.

My husband and I had a wonderful weekend stay at Fraser Suites - great location, beautifully furnished suite (the lobby is very swish) and the front desk staff in particular went out of their way to make us feel very welcome from the moment we arrived. Would strongly recommend if you're tired of typical hotels and looking for something different.

Was really looking forward to staying at new hotel in good location. After booking on line and then phoning to make sure room had two beds, arrived back to check in (3 times) found that there was no prioriety for this service and that even still, at much insistence, the beds were not separated. It took a no. of hours to rectify this mistake. The set-up of room was nice, but nothing in the fridge, no milk, no water, nothing. Unusual. Also, rooms were not made up the next day, despite someone knocking on our door at 8am to see if we needed more towels. When asked about this, there was no real response, but later admission that understaffed. Seems reception staff were completely overloaded and stressed. Later my friend wanted to get something to eat in the area or some takeaway advice as pouring with rain and she didn't know area. Could not be helped and did not receive any of pamphlets for takeaway as requested. Generally no request could be dealt with efficiently without feeling it was a stress on the staff. Also the entire stay the corridors were peppered with vacumn cleaners and blue laundry baskets.
Also no in-house movies. Just generally a real lack of service for the price and placement of the hotel.
Would be very hard pushed to return.