I would like to let everybody know that my partner and I had an absolutely wonderful stay at Waterfront Whitsundays.

The owners ARE fabulous and went out of their way to welcome us ensuring a magnificent stay.

I would not hesitate in recommending Waterfront Whitsundays and feel that everyone who visits the Whitsundays should stay here to experience a gorgeous room and genuine hospitality.

N & P Campbell

We chose this hotel because of the excellent reviews on tripadvsior and were expecting great things, especially because of the price (approx AU$170 per night) and we decided to have one night in a lovely hotel before a sailing trip - We booked through rooms to go and checked in with a lovely guy who turned out to own the place. W were a little early due to our flight but he said that would be no problem, but that he was waiting for the aircon people to arrive to service the a/c in our room. However when we went into our room (decent size) there was a terrible smell in the room, which smelt foul, strongly musty and damp. I spoke to the manager and he explained that unfortunately there were no other rooms and that the service should fix the problem, and that we could open the doors and windows to air the room. There was no way I was about to pay this price for this standard of room. I had a quick look aroubnd the room (which was not particulary clean - dust on surfaces and bits on floor, toilet not clean) and the pool area (which was also not clean and covered in stuff) and we felt that the plastic shower enclosure, rusty bathroom unit legs and cheap looking fittings did not warrant the money. We spoke again to the manager (who was very understanding and even found us alternative accomodation) and he cancelled our booking. I understand that our experience was marred by the smell in the room but i feel that the whole place is overpriced. Also a letter was missing from the front logo of the hotel. Maybe that should have given me a clue..

My partner and I stayed here for 3 nights before heading to one of the islands. The guys who run the place are great and were very helpful suggesting things for us to do and places to eat. They even drove us down to the main street when it was raining one night and then down to the marina to catch our ferry to the islands. They also booked our ferries for us and our transfer back to the airport.

The rooms were clean and nicely furnished, with a kitchenette area and a spa bath out on the balcony. The bed was comfortable – we both slept really well! The pictures on their website are pretty accurate (apart from the view!) if you want to check out what you get. Included in our rate was breakfast which they drop off in your room when you get there – it was fine, but nothing particularly exciting (box of cereal, milk, juice, yoghurt, cereal bars and fruit). I guess I want something a bit different when I’m on holiday to what I have at home! There’s also a DVD player in the room which we made use of bringing some films we’d been meaning to watch. At the moment the tv’s are a bit small for the rooms but apparently the guys who are now running it will be installing larger tv’s. There is a swimming pool which we didn’t use but it looked quite nice. There’s also a telescope at the pool for guests to use (although we only found out about that when we were leaving – they probably need to tell you a bit more about what’s on offer when you arrive)

The Waterfront is located about a 10 min walk (if that) from the main area of restaurants and bars which was fine. The issue we had was the view from our room which was of the construction site of a new marina. Whilst we didn’t hear any construction work, it’s not an ideal holiday view. It is also on a main road, so you do get a little bit of road noise – it didn’t really disturb us, but you couldn’t have the patio doors open when it was busy out there.

Overall it was a nice place to stay for a few days, but I think it was maybe a little overpriced (we paid $209/night which included breakfast and a $20 mini-bar voucher). I think they have a little further to go before I would consider it to be luxury accommodation. Around this time of year (March) a lot of places have discounts as its off-season, so it might be possible to get a better deal (but I don’t know – I’m just guessing!). The guys who are running it have only been there since December and are still making changes to the place (updating the tv’s etc.). If you don’t mind not having a great view then consider this as a place to stay. If you want the view then probably somewhere else would be better.

The help and service we received from these guys was phonomenal.
We had flights cancelled and got in a real mess. They practically sorted out our onward journey and got our holiday back on track.
So glad we stayed here...Oh yes, and the room was excellent as well!