There were definitely some highlights to my stay at the Ritz Carlton, as well as few unfortunate lowpoints. First, the decor is really stunning. The lobby, bar and restaurant are all chic without being off-putting. My friend and I were there for a girl's weekend away and we had a comfortable, quiet room with two double beds. The bathroom was gorgeous and included an extra-deep soaking tub. I had a late dinner at the restaurant the first night and was very impressed with the attentive service and the quality of the food. We also enjoyed two different spa treatments, and we both came away raving about them. The prenatal smoothie exfoliation was exactly what my winter skin needed, and the massage therapist was very friendly and polite.
The lowpoints however were entirely related to the front desk staff. With the exception of the woman who checked me in on Friday evening I found them to be all more than a little bit clueless and some downright rude. One staffer when asked if there was a drugstore within walking distance told us no. Needless to say, we ended up finding a large CVS less than 5blocks from the hotel. She also gave us an incorrect address for a museum, resulting in a long walk for us. When the bill was presented a charge from the bar was submitted twice, and the included breakfast was also listed as a charged meal. Her first response was not, "Oh that's wrong, I'll fix that," but "Of course there's a mistake. Here's why... the computer is broken, etc. etc." It took way too long to get to the point. A different desk manager turned a simple request for a toothbrush into an opportunity to hit on my friend and made it seem like he was hoping for a tip for turning around and opening a drawer. We wondered if he was a bartender at a strip club the rest of the week. The capper was the bellman who upon being asked for a taxi signaled a non-regular cab over and told us the car was "special". It was special alright - the guy wouldn't go to the stop we asked him to and then wanted us to name the price we wanted to pay. The next day the bellman tried the same routine but when I asked for a licensed cab he started to argue with me until I told him to zip it. I'm sure he's getting a kick-back from the other company, "Sphinx Limousine". There were no free rides provided by the hotel, not to and from the airport, train station or any other destination, so maybe this was a service that they have since discontinued, but I thought it strange that they did not offer any shuttles. The hotel wanted $75 to arrange for a cab in advance from Union station to the property. I ended up taking a regular cab when I got off the train and paid $15 including a $5 tip.
Overall it was a nice experience, but I have to wonder if they deliberately schedule their B team of front desk staff for the weekends when the business people are gone. It would not be my first choice for my next trip to DC, but it wouldn't be my last either.






Location
Check in / front desk
Business service



