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The Ritz-Carlton, Georgetown: Traveler Reviews

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Call now to book: 1-800-454-6835 from hotels.com
TripAdvisor Traveler Rating:
  • A summary score based on quality, quantity and age of traveler ratings.
4.5 of 5 stars 33 reviews
33 Reviews
5.0 of 5 stars
21
4.0 of 5 stars
9
3.0 of 5 stars
0
2.0 of 5 stars
1
1.0 of 5 stars
2
TripAdvisor Popularity Index:
  • Measures overall traveler satisfaction based on ratings, reviews and other sources.
#13 of 117 hotels in Washington DC
Show Hotel DetailsHide Hotel Details
  • Hotel class: 5 of 5
  • Rooms: 86
Description: In Georgetown, overlooks Potomac River, minutes from Kennedy Center - Decor combines the contemporary with historic architecture. This description is based on information provided by the hotel.
Address:
3100 South St. NW
Washington DC, DC 20007
Check Rates: $697 Avg. Price
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TripAdvisor Traveler Reviews

Reviews of The Ritz-Carlton, Georgetown

( 2-6 of 33 )
“The B-Team Front Desk staff mars an otherwise great experience”

The Ritz-Carlton, Georgetown

4 of 5 stars
Hartsdale, New York
Apr 21, 2008
2/2 found this review helpful

There were definitely some highlights to my stay at the Ritz Carlton, as well as few unfortunate lowpoints. First, the decor is really stunning. The lobby, bar and restaurant are all chic without being off-putting. My friend and I were there for a girl's weekend away and we had a comfortable, quiet room with two double beds. The bathroom was gorgeous and included an extra-deep soaking tub. I had a late dinner at the restaurant the first night and was very impressed with the attentive service and the quality of the food. We also enjoyed two different spa treatments, and we both came away raving about them. The prenatal smoothie exfoliation was exactly what my winter skin needed, and the massage therapist was very friendly and polite.

The lowpoints however were entirely related to the front desk staff. With the exception of the woman who checked me in on Friday evening I found them to be all more than a little bit clueless and some downright rude. One staffer when asked if there was a drugstore within walking distance told us no. Needless to say, we ended up finding a large CVS less than 5blocks from the hotel. She also gave us an incorrect address for a museum, resulting in a long walk for us. When the bill was presented a charge from the bar was submitted twice, and the included breakfast was also listed as a charged meal. Her first response was not, "Oh that's wrong, I'll fix that," but "Of course there's a mistake. Here's why... the computer is broken, etc. etc." It took way too long to get to the point. A different desk manager turned a simple request for a toothbrush into an opportunity to hit on my friend and made it seem like he was hoping for a tip for turning around and opening a drawer. We wondered if he was a bartender at a strip club the rest of the week. The capper was the bellman who upon being asked for a taxi signaled a non-regular cab over and told us the car was "special". It was special alright - the guy wouldn't go to the stop we asked him to and then wanted us to name the price we wanted to pay. The next day the bellman tried the same routine but when I asked for a licensed cab he started to argue with me until I told him to zip it. I'm sure he's getting a kick-back from the other company, "Sphinx Limousine". There were no free rides provided by the hotel, not to and from the airport, train station or any other destination, so maybe this was a service that they have since discontinued, but I thought it strange that they did not offer any shuttles. The hotel wanted $75 to arrange for a cab in advance from Union station to the property. I ended up taking a regular cab when I got off the train and paid $15 including a $5 tip.

Overall it was a nice experience, but I have to wonder if they deliberately schedule their B team of front desk staff for the weekends when the business people are gone. It would not be my first choice for my next trip to DC, but it wouldn't be my last either.

  • This TripAdvisor Member:
    • Liked — The location - rooms were quiet, but you are steps away from the best shopping in Georgetown
    • Disliked — The front desk staff
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ImperftMe's Summary
Date of Stay: April 2008
Traveled with: Friends
Visit was for: Quality time with friends
Age group: 35-49
Member since: July 08, 2006
  • My ratings for this hotel are:
    • 4 of 5 stars Value
    • 4 of 5 stars Rooms
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 2 of 5 stars Check in / front desk
    • 4 of 5 stars Service
Would I recommend this hotel to my best friend?
most likely
I recommend this hotel for:
A romantic getaway, Girlfriend getaway, Older travelers, Pet owners, Families with teenagers, Tourists
I do not recommend this hotel for:
Young singles, An amazing honeymoon, People with disabilities, Great pool scene, Families with young children
I selected this hotel as a top choice for:
Great food / Wine, Shopping, Spa
Was this review helpful? Yes No
Check Rates
Average price*: $697 (year-round)
Call now to book: 1-800-454-6835 from hotels.com
“Loved it!”

The Ritz-Carlton, Georgetown

5 of 5 stars
New York City, New York
Feb 5, 2008
2/2 found this review helpful

The Ritz Carlton Georgetown is by far one of my favorite boutique hotels in the world. I'll get the one negative point out of the way first: horrible cell phone reception everywhere in the hotel (you'll notice desperate patrons standing by the glass windows in the lobby trying to get a signal as it's really the only place to get reception in the entire hotel). BUT WHO CARES? The hotel is STILL amazing: Perfectly set in Georgetown, downtown DC's most charming area, the Ritz Carlton provides everything you'd be looking for in a unique luxury boutique hotel. It is a renovated incinerator with an enormous fireplace in the lobby that burns 24 hours a day providing the most perfectly faint smell of mesquite/firewood you could hope for. Snuggle up to the fireplace with a good book -- one of their many service staff will bring you WHATEVER you need whether it's a fabulous cocktail or a healthy fruit plate or a club sandwich. Mo and Raul run the "Front of the House" and make you feel like you live there. Enjoy the Ritz's small, but perfectly adequate, fitness center for a quick workout and round out a relaxing day with a massage in their boutique spa. You can follow that up with an extremely satisfying shower -- bathrooms in all room types are absolutely top notch with high pressure showers, soft linens and designer bath products. I highly recommend bellying up to the bar at "Degrees" and having a cold beer and appetizers while watching whatever game is on that day… very friendly bartenders; great vibe and solid food (share the club sandwich with fries if you're a party of 2). When you're ready to retire for the day, you'll melt when your head hits your pillow -- absolutely a top-notch bed with luxury bedding. LOVE LOVE LOVE the Ritz Georgetown…going back any chance I get.

  • This TripAdvisor Member:
    • Liked — Felt like I lived there; amazing staff - endless cozy vibe in a city setting.
    • Disliked — Poor cell phone reception throughout hotel.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RLA's Summary
Date of Stay: January 2008
Traveled with: Spouse / significant other
Visit was for: Quality time with family
Age group: 25-34
Member since: March 24, 2006
  • My ratings for this hotel are:
    • 4 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Service
    • 3 of 5 stars Business service
Would I recommend this hotel to my best friend?
absolutely!
I recommend this hotel for:
Young singles, A romantic getaway, Girlfriend getaway, Families with teenagers, Tourists
I do not recommend this hotel for:
Great pool scene
I selected this hotel as a top choice for:
Shopping
Was this review helpful? Yes No
Check Rates
Average price*: $697 (year-round)
Call now to book: 1-800-454-6835 from hotels.com
“Puttin on the Ritz”

The Ritz-Carlton, Georgetown

4 of 5 stars
st. paul
Nov 25, 2007
2/4 found this review helpful

Well, It is a Ritz hotel and it is very nice. In my opinion, I thought it was just OK. For the price I expected more. The room we had was a little on the small side but the bathroom was amazing. The king size bed was very very comfortable and the location in Georgetown is within walking distance to great shopping. Note that if you do need ride somewhere they have a free driver that will take you to where you want to go. Like I said it was OK but for the price look elsewhere.

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
scarface's Summary
Date of Stay: November 2007
Traveled with: Spouse / significant other
Visit was for: Business
Age group: 25-34
Member since: March 08, 2005
  • My ratings for this hotel are:
    • 3 of 5 stars Value
    • 4 of 5 stars Rooms
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Service
    • 5 of 5 stars Business service
Would I recommend this hotel to my best friend?
probably not
I recommend this hotel for:
Older travelers, Tourists
I do not recommend this hotel for:
People with disabilities, Great pool scene, Pet owners, Families with young children, Families with teenagers
Was this review helpful? Yes No
Check Rates
Average price*: $697 (year-round)
Call now to book: 1-800-454-6835 from hotels.com
“Secluded Comfort”

The Ritz-Carlton, Georgetown

Nov 15, 2007
3/4 found this review helpful

Stayed 3 nights at the Ritz-Carlton Georgetown in November, 2007. A boutique hotel. In a quiet location just a couple of short blocks from the center of bustling M Street. Room overlooking 31st Street was quiet with muffled street noise and Reagan Airport fly-over noise. No voices or sounds from adjoining rooms. Recent conversion of an old brick "incinerator building". Conversion nicely done--appealing architecture inside and out that fits character of Georgetown.

Had a premier room that was relatively small by luxury standards. Dim lights, none adequate for reading. Requested 3-way floor lamp that allowed me to read. Inadequate drawers, only 3 astonishingly small drawers. Very comfortable king bed. Very nice, spacious bath with separate shower. One, not-too-comfortable chair.

Very pleasant restaurant. I only had breakfast there which was fine. Had outstanding dinner at Seasons restaurant in nearby Four Seasons hotel. Also very good Italian dinner at Cafe Milano on Prospect Street, just off of Wisconsin.

Circulator bus on M Street runs frequently and connects to all sights for $1 per trip. Took to Union Station at end of stay. For arrival from Dulles, took 5A Metro bus from airport to Rosslyn Metro station, then taxi from across from station to hotel.

I liked staying in Georgetown. I got used to the room size as my stay went on and ended up being satisfied with my room and the hotel overall.

  • This TripAdvisor Member:
    • Liked — Quiet location.
    • Disliked — Relatively small room.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tipster2000's Summary
Date of Stay: November 2007
Member since: September 06, 2006
  • My ratings for this hotel are:
    • 3 of 5 stars Value
    • 4 of 5 stars Rooms
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Service
    • 5 of 5 stars Business service
Was this review helpful? Yes No
Check Rates
Average price*: $697 (year-round)
Call now to book: 1-800-454-6835 from hotels.com
“A very modern Ritz Carlton”

The Ritz-Carlton, Georgetown

4 of 5 stars
Pittsburgh, PA
Jul 6, 2007
3/3 found this review helpful

I stayed at this Ritz Carlton to visit with a few of my college buddies in Washington, DC. This Ritz's appearance is totally different than any other Ritz I've stayed in (I've stayed at Ritz Carlton all over the country). It looked like the Four Seasons and the W Hotel were combined. The hotel has an understated classic/
modern feel. In addtion, the hotel is in some type of old coal or gas
fired manufacturing plant..This history is definately reflected in the decor...very successfully I should add. The hotel fit perfectly with the trendy area of Georgetown.

The location of the hotel was prime. A block away from the corner of "M" and Wisconsin Ave. It you want to experience Georgetown this location could not be better (It is also a block away from the legendary Blues Alley if you are a jazz fan).

The room was nicely appointed and very comfortable. The bathroom was large although the shower was cramped. My only issue with the room was the internet connection never worked correctly. It took several attempts to connect with thier host site.

The workout area was very small but had quality machines. There also wasn't a shop to get small items that one tends to forget when packing.

I didn't eat at the hotel but did frequent the bar which again was more like a chic club in Manhattan than the usual Ritz atmosphere.

The serive was top notch. Everyone went out of their way to assist me and the doormen always knew my name. This is the only hotel I've evered stayed at where the bellman gave me his Ritz business card in case I ever needed his services again. I thought this was a nice touch.

Overall this a great Ritz. If you are looking for a trendy five star hotel in trendy Georgetown, this is the place for you.

  • This TripAdvisor Member:
    • Liked — Great service and very comfortable setting.
    • Disliked — Internet connection was terrible.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mike0steff's Summary
Date of Stay: July 2007
Traveled with: Solo traveler
Visit was for: Quality time with friends
Age group: 35-49
Member since: June 16, 2006
  • My ratings for this hotel are:
    • 4 of 5 stars Value
    • 4 of 5 stars Rooms
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Service
    • 3 of 5 stars Business service
Would I recommend this hotel to my best friend?
absolutely!
I recommend this hotel for:
Young singles, A romantic getaway, Girlfriend getaway, Families with young children, Families with teenagers, Tourists
I do not recommend this hotel for:
An amazing honeymoon, People with disabilities, Older travelers, Great pool scene, Pet owners
I selected this hotel as a top choice for:
Museums / Cultural / Historical sites, Great food / Wine, Shopping
Was this review helpful? Yes No
Check Rates
Average price*: $697 (year-round)
Call now to book: 1-800-454-6835 from hotels.com

Reviews of The Ritz-Carlton, Georgetown

( 2-6 of 33 )
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The Ritz-Carlton, Georgetown Address

3100 South St. NW, Washington DC, DC 20007