Our Morocco stay was about 12 days. This hotel was a major disappointment. It is certainly grand but the rooms are tired. I was shown 4 rooms before accepting one. The carpets were all stained, beds had body depressions, marble toilet floors stained. At check in, the front manager introduced himself to me, I met with him after I had to walk around to calm myself down. I showed him the room I was in and told him that I was extremely upset with its condition. He upgraded me to a junior suite, which was better. Breakfast was a feast but the overweight tour groups. I told our guide about the room condition and he brought us to a charming raid about a year old. After checking in, we looked at the riad Fes and Sheharidza (spelling). They were grander. We stayed at the la Pere de la Medina for two nights.

Absolutely fabulous, friendly but unintrusive, very informative staff - cannot understand reviews which say this hotel has slipped. Beautiful property. Except for the barman - who is evidently famous for his surliness but which frankly did not add character - this was in every respect a five star property with five star service. Ask the concierge to recommend a guide, we had absolutely THE best guide either of us has ever had anywhere in close to 70 years of combined world travel experience! (and we are not "guided tour" types, to say the least!) The hotel's Moroccan restaurant is good, but both overpriced and overrated compared with other similar places in Fes - but the breakfast is to die for! Ask your guide to recommend other dinner places, or try the Continental restaurant in the hotel. If you are as confused as I was about where to book based on the reviews, do not hesitate to take this hotel over any other in Fes, you will not beat the location, service, and quality anywhere in Fes - and we looked, to compare! An excellent value, as well.

Wonderful position & views & gardens. Very good food. Porridge for breakfast (& everything else). Excellent rooms, with big bath, shower a little tricky & lights above bed could cause glare. Service very good, & when something went wrong (the safe) engineers came within half an hour. Cannot understand some of the negative comments on this site.

We stayed 2 nights as part of a tour/package. Great facility & clean. Our Medina View room had a great view of the old city. Food was very good with good variety. The service however was mediocre. Not very swift, not very attentive, and generally not interested in serving. In spite of the service, we would stay there again just for the view and the location.