The last two days of our honeymoon in SE Asia, and we had to pick this place. Booked online (which is how most SE Asia travellers are likely to do it. Booked a room with king size bed, which the hotel flagged as available. Turned up to be told that they had no room with a king size, but would we accept a two-single bed room? Same price. Thanks - but we're on honeymoon, and we wanted the room we had booked. TWO HOURS later, with my wife in tears, we were finally given the room we had booked.
The hotel itself is OK, but over priced. The breakfast restaurant had a queue every morning, stretching out the door, and was hardly worth the wait.
To add insult to injury, when we checked out, we were billed a "mandatory" service charge of 10%. When I queried why this "tip" was mandatory, I was simply told that "every hotel does it"! The fact that they charged the 10% on the total of room + govt tax + other taxes was just the icing on the cake. A total rip off. Will never go there again. Terrible service, and just a production line to make as much money as possible.
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