We were suppose to stay for one night between great holiday in Hia Hina and return flight home in this hotel. It turned out to be two nights and great lesson. Hotel was great and the rooms were really nice. We had very enjoyable dinner in hotels chinese restaurant and felt like this was the best way to finish our holiday. Next morning there were only 4-6 quests at the same time with our family having breakfast -so the restaurant was basicly empty. There was one male waitress -who was not so smart and tidy appearance like the rest of the personnel. He came over and fixed and changed our son´s (7 years) napkin. After 10 minutes, we noticed, that my wife´s handbag was gone. There was nobody else around the table, the bag was under it and there were all the time someone sitting by the table.
So, the money, cellphones, passports card etc. were gone and there was 20 min. before leaving to airport. Needless to say, we could fly home that day. The action of the personnel were very frustrating -nobody did anything exept standing around and wondering -oh, maybe the bag is in the room.. There are securities in all exits and pier , but I had to run myself around the hotel and yard to ask fro anybody to seen the bag. And they have walkie talkies. So, be very carefully and do not leave your bags unattended for a second. Once it is out of the sight, there is no way it can be found again -whether it is inside or out of the hotel. Total loss for our family for this breakfast was more than 11.000 € -thank God there was insurance.
We had help from the stuff for new passports and police, since it was Songran time, all the offices vere closed. Without this episode we would be happy to go back to this hotel again.
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