The most positive thing I can say about this place is that most of the staff in the front office go out of their way to try and fix problems as they arise. Unfortunately, we tested their problem solving skills for three days, but in the end just gave up and moved to the Laguna Beach Resort.
The original room we booked was the duplex (Princess) room. One trip up the narrow, winding, concrete staircase and I immediately knew I had made the wrong choice for us. These stairs could not be considered child friendly (especially if you have a child who wakes in the night and will come looking for you). The duplex rooms are also located on a busy road with loud noisy cars roaring past with stereos blasting that would have been more at home in a nightclub than in a car. An added bonus was the lovely view of the overhead powerlines from the balcony. The final touch was the half eaten tray of thai fruit that had been left in the fridge by previous occupants and not cleaned away by the staff. The smell was quite something. I had just closed the fridge when an arguement broke out upstairs between the kids as to who was going to sleep in the bed that had the stain on the quilt....
The front office manager generously moved us to the two bedroom family suite when I explained my concerns regarding the stairs. This was unfortunately located only two doors down from our original room and was the closest room to Joe Kools restaurant. That evening the music kicked off at about 8pm and went until just after midnight. The kids and I felt like we were right there on the dance floor and my sense of humour was being sorely tested by midnight, faced with two awake, extremely tired and crying children. Somehow it is just not the same when a Thai man sings "My Heart Will Go On" (Titanic) at midnight when you are totally shattered, faced with crying children, and sober...
Room three were two adjoining rooms which were large and clean. I wished I had just booked these in the beginning, but the reason for booking this hotel in the first place was to take advantage of the themed rooms and their facilities. The Sony Playstation which had made the journey from room 1 to room 2 did not come with us to room 3. There was no memory card which made most of the games unable to be played. I asked the Technician about this, and he basically indicated that they had all been taken by previous guests and there were no more available.
Another member of our party had booked the "Space" room and did not fare much better, other than this room is located in a much quieter part of the hotel away from the road. The room was dark and dingy and stank. The children from this family were too scared to use the bathroom, which was extremely old and must have been forgotten about in the hotel renovation. There is no way to roll up the blind to let in any natural light or ventilation (hence the smell). I guess the renovations did not include the airconditioners either, the one in this room was really noisy and old.
The kids loved the slide in the childrens pool, which is located next to the kids club, however my 5 year old gave up when another much older heavier child landed on her, causing her to smash her chin on the bottom of the pool. The pool attendant had gone walkabout, but given that his station was at the other end of the pool to where the slide is, it probably didn't matter. If you are thinking about buying a good book and reading on a sunbed forget it. The only supervision on the slide was by anxious parents. Not like at the Laguna, who have a fantastic slide and whose pool attendant is placed at the top of the slide to make sure kids leave enough space between each other (especially little ones). The kids club is not air conditioned and did not appeal to any of the kids in our group (aged from 4 to 9 years). It looked like it might be more appropriate for very young children and we did not use it, other than this is the place where the "all you can eat" ice-cream, popcorn and slushies are dispensed from. If you want any of these I suggest that you get there early, as once they are gone they are not replenished. Even the kids refused the slime green slushies on offer after they were told there were no more ice-creams. We arrived at the pool at 3pm that day.
The breakfast buffet became the butt of many funny jokes between several other hotel guests and ourselves. One of the kids in our party is nicknamed T-Rex due to his love of meat, and even he refused the bacon which looked like it had been deep fried or something? The two choices of cereal were basic at best, so I ended up paying for chocolate milkshakes which were very icy and the kids also did not drink. All the dishes on the buffet are presented in pots with heavy pottery-type lids, making it impossible for the kids to help themselves (if there had of been anything they wanted). On the third morning I just didn't bother and gave the kids the milos from the mini bar whilst I was packing. After arriving at the Laguna Phuket, whose pool is located metres from a beautiful stretch of beach in Bang Tao Bay our holliday began. The Laguna provided a lush tropical paradise with a fantastic family holliday atmosphere, unlike the concrete jungle that is the Ramada. It was a bit more expensive, but not much, given what we ended up paying due to cancellation fees etc. once the Travel Agent became involved.....

We selected this hotel after reading the reviews on trip advisor. Our experience was excellent We stayed there from 29th July for 4 days. The rooms were very nice and big. The best thing was that it was safe for children. There are a lot of things for the kids to do. The management and staff are excellent and very professional. We arrived fairly early and our rooms were not ready. The GM of the hotel came to us and offered lunch on the house, which was very nice. He could always be seen from time to time which actually signifies that he is genuinely concerned about his hotel. I would definitely go back there. The only down side was that it was about 5 min from the beach and about 15min from Patong. But if u want a peaceful stay then this is the hotel for u.

I read many really good reviews about it before deciding to book with Ramada direct as it offered the best deal. Now I realise that I can't actually post any reviews about it on those sites that were praising it in glowing terms!
I stayed there for 4 nights 13-17 June 2007 in 2 rooms the Kids Adventure room (Space ship) and an adjoining Standard room, during the low season. Holiday Inn in Patong was full and this seemed to be the next most kid friendly. In my emails to the hotel during the booking process I emphasised twice in 2 separate emails, that I wanted to book the SPACE room and not the UNDERWATER room. When we arrived at 11pm, we were stillshown to an Underwater room! Fortunately there were plenty of rooms available and we could still switch to the one we wanted. It is not like they had a high volume of emails to deal with....
I was booked it mainly because my boys (8 and 10) really liked the description of the Kids Adventure rooms they saw and indeed they still love the hotel and the Sony Playstation and 32 inch TV in their Space room and want to go back there again soon. They also loved the fact that you can get free unlimited popcorn, slushies and ice cream.
WE adults are not so enamoured of it. Location is terrible. It is too far from the beach and in the 34 C heat it took us 15 minutes to skirt a big lake in front of the hotel to get to it. It is also far from any town centres, restaurants or attractions leaving you at the mercy of the taxis which are very expensive - THB300 to get to Patong.
Considering it was low season and there were probably less than 10 rooms occupied and a surfeit of staff, service was quite non-existent. The swimming pool guard was nowhere to be seen and the 2 kids club staff did not even bother to look up and smile when we walked into the totally empty club to look around.
Breakfast was quite pathetic (cold rubbery bacon) and unchanging. The staff in Joe Kools restaurant did not appear to understand English very well and were also quite unfriendly.
There was 1 helpful porter, driver and front desk staff- everyone else did not really seem to see us even though we were the only people there most of the time.
During our first night, the a heavy metal aircon duct cover (about 100 x 50cm) fell off in the kids room, fortunately it landed on the floor and not on their beds!!
The bathroom amenities did not even include bar soap or shower caps. There are no coffee making facilities. The adult room was big and clean and bathrobes are provided.
I did not like the fact that the kids room had UV lighting for night lights. We spent the day slapping on sunscreen to shield off UV rays, to prevent skin cancer; we didn't need UV lights at night as well!

This is our third trip back to this hotel. The property continues to get better each time since it reopened in December. The staff are outstanding and are willing to go the extra mile for taking care of the kids. Although the property is only a short walk to the beach, I could barely get my kids out of what could be the best kids club I've ever seen. Movie theatre, Sony Playstations (5 or 6 on large plazma TV's) which both are great when it rains, plenty of games, cooking classes, and sports keep the kids entertained all day. The themed rooms ( 10 in total ) are very unique. My boys 5 and 6 prefer the underwater room with several fish tanks built into the walls. There are also outerspace rooms and princess rooms. The adults get a regular room with a connecting door to the fantasy room. The property also has a great theamed rock and roll type diner with a lot of food that appeals to everyone.
Rates are very reasonable, call the hotel direct to negotiate your best deal.