We booked through a travel agent. We know Phuket. We assumed that although it was near to the airport, it was certainly not as far out from the town as it proved to be.
The Chandara website shows a glorious white sandy beach.
We therefore 'assumed' one could both use the beach and swim in the sea. Wrong! Misleading.
The beach was dirty, very dirty. It had a small area of 'sand' but the majority of the beach was predominently shell and stone.
The sea was dirty - ie oily and littered with debris and very rocky.
There have their own jetty from where you can take their speed boat to other island beaches (because you can't use that of the Chandara.)
The hotel is far from the town - ie Phatong. Over 30 minutes and 800 Th baht each way. If you want to stay in town late or travel around Phuket it is very expensive therefore to do so.
We are experienced travellers in Thailand. We were blessed to find our own driver we had known in Phuket from the previous year. Without him we would have been very stranded and virtually held to ransome financially with the need to hire taxis. He collected us daily, stayed with us/waited for us wherever we wished to go and then returned us in the evening, sometimes very late. We were therefore free to negotiate our own fares with him so that all parties were more than happy.
I can't imagine how we would have been able to get back to the hotel had we not had our own driver.
There is the facility of their day shuttle bus to Surin Beach - but you are then restricted to their timetable and times are limited and you are also dependent on the wishes of others.
The hotel restaurant closes at 10. The bar closes at 11pm.
We found this very frustrating. There is 24 hr room service.
On a positive note, the food was good. The staff were helpful. The bar staff especially were exceptionally attentive and caring.
There are some areas regarding hygene and cleanliness amongst the staff and kitchen area I had issue with and felt that needs to be addressed.
The female assistant manager was highly professional and nothing was too much trouble for her.
We were upgraded to a villa ; a two room pool villa. This was delightful, clean, comfortable and modern. The housekeeping staff were exceptional in their service and willingness to help and please.
I have to say that it was our villa and the fact that we had our own driver that prevented our last nine days of our four week trip around Thailand from being a serious disaster.
I was very upset that I had no beach or sea to avail myself of.
The pool was pleasant but when busy with other guests, too crowded to have a decent swim.
The poolside shower did not work. It consisted of two very weak trickles of water with a broken handle.
The poolside toilet (one) was not clean and needed a new toilet seat.
The two 'very small' glass areas which each house two items of fitness machinery were not as clean as could be. They need to be sprayed regularly to prevent mosquitoes and for hygenic purposes when used by so many guests.
We hired a private boat for the day which we boarded from their jetty, to tour islands and to snorkel. We planned our own itinerary and the service was perfect as was the day and the trip.
The spa was very pleasant. The staff were as always, helpful and caring. I found the treatments however very average.
If you know Phuket then this hotel is just too far away from the centre. There is just too much to avail yourself of in this wonderful island. I would recommend that you hire your own car or scooter.
This is a place for couples and honeymooners. It is a place for those who don't need a beach or the need to swim in the sea.
It is a place for writers and painters and people who delight in tranquillity and silence and a spectacular view.
This is a place for people who are perhaps new to Phuket and perhaps don't realise how much there is to see and enjoy.
A small point however: They are beginning the development of the island directly opposite the Chandara. This is to become a 7 star hotel/resort/villa development from Dubai. It is already becoming noisy and sound carries considerably.
To sum up: The hotel view was worthy of 5 stars as was our personal accommodation. However overall i would only aware 3 stars for facilities.
We will return next year, but this time we will either rent an apartment further south of Phuket or stay in a hotel far more central to the island. This way we will retain our tranquillity but have access to more of Phuket.
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