my girlfriend and i were planning a trip to hanoi with an overnight stay in Halong Bay. I picked this hotel because we found a great promo deal on their website which included 4 day/3 night stay with Hanoi City Tour & a 2d/1N halong bay cruise.
Needless to say, the service was excellent because of the ff:
-The Hotel arranged for our pickup to/from the airport. While this is included in the price, I'd like to add that their driver waited for us to finish dinner first on our last day before proceeding to the airport around 10 pm for to catch a 1 am flight.
-The included breakfast wasn't anything to rave about but i doubt if other hotels in the same price range would offer something better.
-The rooms were huge, it included a jacuzzi and lounge area with fruits and bottled water every day.
-When we left for our Halong Bay tour (also included in package), they allowed us to leave our luggage at the hotel. When we got back, they let us take a shower at the hotel too.
-the receptionists were very FLUENT in english which is a definite plus in this country









