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The Elephant Crossing Hotel: Traveler Reviews

TripAdvisor Traveler Reviews

Reviews of The Elephant Crossing Hotel

( 12-16 of 24 )
“Could do Better”

The Elephant Crossing Hotel

3 of 5 stars
hong kong
Jan 3, 2008
2/3 found this review helpful

I stayed a couple of nights at the Elephant Crossing around Christmas. It's ok, but it has several problems.

One thing you should know, it is in Vang Vieng, not Vientiane which is around 3 hours away.

The first problem was check in. It appeared that only one of the staff knew what she was doing, as we, and other guests tried to get our room keys / find out if rooms were available. The owner / manager (western woman) stayed in the background and did not get involved. We finally got our room, but when we were taken up there we found that someone had already taken it. Further confusion before everything was finally resolved.

The excuse for this later was that the staff were new. My answer is that you should train your staff before inflicting them on your guests. However, I do understand that well trained staff are a problem in Laos. In many places I ate / stayed, there only seemed to be one staff member who was professional.

The room was ok, with good views from a balcony out over the river and hills. However, the seats on the balcony were uncomfortable - not something you could sit on for over half an hour. I'm not sure how old the hotel is, but our bathroom was in need of renovation. There was mould around the bath, and the toilet seat was broken. The water was hot - but the pressure was high enough to be able to stand under the shower.

Breakfast as others have noted was not great. I don't need much, but in a country that produces great coffee why have instant? We got down before nine but there was not much food left. Other guests complained and a couple of fried eggs were put into a greasy buffet container. There was also some hard bread - this in a country that produces fantastic fresh hot baguettes for around US cents 15.

The place is a great place for kids - there is a lawn and a sand pit for them. Those who want somewhere quieter should take note of this.

The Elephant Crossing styles itself as a boutique hotel, but it really needs to raise its standards. It should perhaps look at the Lao Orchid hotel in Vientiane and see what it gets right.

  • This TripAdvisor Member:
    • Liked — view
    • Disliked — value
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
drumbrake's Summary
Date of Stay: December 2007
Traveled with: Spouse / significant other
Visit was for: Quality time with family
Age group: 35-49
Member since: July 10, 2007
  • My ratings for this hotel are:
    • 3 of 5 stars Value
    • 2 of 5 stars Rooms
    • 4 of 5 stars Location
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Check in / front desk
    • 3 of 5 stars Service
Would I recommend this hotel to my best friend?
probably not
I recommend this hotel for:
Girlfriend getaway, Older travelers, Families with young children, Families with teenagers, Tourists
I do not recommend this hotel for:
Young singles, An amazing honeymoon, A romantic getaway, People with disabilities, Great pool scene
I selected this hotel as a top choice for:
Outdoor / Adventure
Was this review helpful? Yes No
“Overpriced and underserviced”

The Elephant Crossing Hotel

Dec 1, 2007
3/6 found this review helpful

As flashpackers on a 5 month trip we thought we would follow the reviews listed and treat ourselves to the Elephant Crossing. Yes its in a great location but there is serious building work infront of the property which we were not advised about. We paid the top price for a beautiful deluxe corner room. What looking at 8 Thai builders all day hammering and drilling and completely blocking the view. The room was ok but the bathroom was dirty with damp and exposed pipes. The owner then explained we had to move next day as she had sold our room to a long term guest sorry if you don't like it check out! Unbelivable. We moved to the other end of the hotel so we could then be disturbed by the more builders hammering and drilling on a new restaurant again to block the views which we all go there for! Breakfast was a random arrangement and each morning they ran out of food and juice which perhaps was restocked or perhaps never was. Even then the bread was stale.

We wanted to pay more, we realise the standards are not the same as Europe but the owner's attitude of if you don't like it move I have a queue of customers. Well thats what makes or breaks a hotel and its breaking this one bad. Don't pay the overinflated prices for staff who couldn't care less about you only your dollars...

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Flashpackers99's Summary
Date of Stay: November 2007
Traveled with: Spouse / significant other
Visit was for: Quality time with family
Age group: 35-49
Member since: December 01, 2007
  • My ratings for this hotel are:
    • 1 of 5 stars Value
    • 2 of 5 stars Rooms
    • 2 of 5 stars Location
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Check in / front desk
    • 1 of 5 stars Service
Would I recommend this hotel to my best friend?
no way!
I recommend this hotel for:
Girlfriend getaway, Older travelers, Families with young children, Families with teenagers, Tourists
I do not recommend this hotel for:
Young singles, An amazing honeymoon, Girlfriend getaway, People with disabilities, Older travelers, Great pool scene, Families with young children, Families with teenagers, Tourists
Was this review helpful? Yes No
“WiFi Included!!”

The Elephant Crossing Hotel

Oct 23, 2007
6/8 found this review helpful

Fantastic place, unrivaled views, great to watch life on the river, while enjoying the sunset.

Very comfortable rooms with powerful hot showers (very welcome after a day of activity on the river)

I have to agree 100% with all other reviewers - the staff are the friendliest and most helpful I have encountered in Laos.

An added bonus, if you are traveling with a laptop, they have a reliable WiFi Internet service available.

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AGMTheWorld's Summary
Date of Stay: October 2007
Traveled with: Solo traveler
Visit was for: Hobbies / interest / culture
Age group: 35-49
Member since: October 23, 2007
  • My ratings for this hotel are:
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Service
    • 5 of 5 stars Business service
Would I recommend this hotel to my best friend?
absolutely!
I recommend this hotel for:
An amazing honeymoon, A romantic getaway, Girlfriend getaway, Older travelers, Families with young children, Families with teenagers, Tourists
I do not recommend this hotel for:
Young singles, Great pool scene
I selected this hotel as a top choice for:
Outdoor / Adventure
Was this review helpful? Yes No
“A great place to re-charge in Vang Vieng”

The Elephant Crossing Hotel

Oct 21, 2007
2/3 found this review helpful

The hotel is located right on the bank of the Nam Song and overlooks rice paddies and Karst mountains that abound in around Vang Vieng. Waking up every morning and looking out across the river and then to the mountains beyond was a great way to start the day!

The rooms are clean and comfortable. All of them have air-conditioning. The hotel has a variety of rooms including Family, deluxe, doubles and singles so there should be something to suit every ones budget and taste. I stayed in a variety of rooms and can say they were universally good.

The restaurant was undergoing refurbishment while I was there but despite this the food was always great. I never had a bad meal while there. The restaurant provides both Laoation and western foods. Sometimes it is nice to have a change and taste a bit of home. Breakfast consisted of fruit, cereal, coffee, bacon or ham, eggs and toast and was invariably good. You were able to mix and match to your taste as well.

The owners, Rachel and Somphan, and their staff are helpful and friendly. They also have a great knowledge of activities that you can do in Vang Vieng and its surrounds. They can help book activities such as Kayaking down the Nam Song, treking, caving and tubing. They can also help book transport to other parts of Laos. While in Vang Vieng I suggest you make a visit out to the Organic Cafe. The mulberry tea is great.

Overall, I found The Elephant Crossing a really great place to relax, unwind and de-stress. Vang Vieng offered a variety of activities to keep you occupied so you weren't bored. I hope to be able to go back there next year if possible.

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
simoncb's Summary
Date of Stay: August 2007
Traveled with: Family (extended)
Visit was for: Quality time with family
Age group: 25-34
Member since: October 21, 2007
  • My ratings for this hotel are:
    • 5 of 5 stars Value
    • 4 of 5 stars Rooms
    • 5 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Check in / front desk
    • 4 of 5 stars Service
    • 3 of 5 stars Business service
Would I recommend this hotel to my best friend?
absolutely!
I recommend this hotel for:
Young singles, A romantic getaway, Girlfriend getaway, Older travelers, Families with young children, Families with teenagers, Tourists
I do not recommend this hotel for:
People with disabilities, Great pool scene, Pet owners
I selected this hotel as a top choice for:
Museums / Cultural / Historical sites, Outdoor / Adventure, Great food / Wine, Other
Was this review helpful? Yes No
“Nice place allround”

The Elephant Crossing Hotel

4 of 5 stars
Hong Kong
Oct 7, 2007
2/3 found this review helpful

Chose this based on other reviews here so we had made an email booking, though its as easy just to turn up and stay. Good value for rooms with a view over the river and limestone mountains as you can watch the rafters and water tubers coming past the hotel. Breakfast is reasonable and the friendly staff and owner are knowledgable about the various activities available nearby. A good tour company is VLT just 2 minutes away. Rooms are clean though a little dated but bathrooms have a bath and shower. The busy part of Vang Vieng town is a 5-7 minutes walk away.

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ricardoHK's Summary
Date of Stay: September 2007
Member since: September 21, 2005
Was this review helpful? Yes No

Reviews of The Elephant Crossing Hotel

( 12-16 of 24 )
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The Elephant Crossing Hotel Address

Ban Viengkeo | Vang Vieng District, Vang Vieng, Laos