We arrived in the afternoon. After clearing the Xray machines at the front door. We went to the desk to check in and they said no reservation however we pulled out our confirmation copies and how quickly they found our 3 rooms. We had rooms on the 2nd floor ,rear facing. They rooms were clean,large and quiet. The gentleman who serviced our room was fantastic. He even delivered flowers to us one morning.We had the corner room so we could look over the side to see the Nile. We had 1 large complimentary bottle of water and a small fruit plate in our room.A concern was that they use regular keys instead of swipe cards and had no dead bolt to lock at night, just a chain. Being a 5foot 2 inch female I could just reach the peep hole on the door.
The stay was very nice.
They had the free shuttle bus, the pool was clean (too cold to use) and the breakfast (included in the rate) was wonderful. We even visited the supermarket next door(open until 1230am).
We felt very safe with the armed guiards at the driveway and the xray machine at the entrance to the hotel.
Check out was very smooth and easy. Our dirver and guide we hired had no trouble accessing the hotel.
The only problem was when one room hooked up the laptop for a few minutes (3 to be exact) instead of going to the business center.We found out the next day that she was billed for 37 minutes. It took 3 days to get adjusted. The front desk said come back in the morning to see the duty manager, then he said nothing he can do and the 3 day another charge showed up but the duty manager was quick to point out they did not charge her since it was from the previous guest. She was finally told to call a phone number whick went to Asia and they said the front desk manager should adjust the overcharge. Well after and hour of back and forth and 3 days of trying to get it adjust the front desk did only charge her for 3 minutes.Why would a previous guests charge show up at the end of out trip and not the 1st day?
For the rest of our stay we used the business center and had no problems . They were so friendly and helpful.
We ate at the Tex-Mex hotel restaurant upon arrival, The food and service was great. The gift shops were high in price(expected) but had stamps for the post cards.
Location was great to all the sights and airport.
Our stay was very nice and the staff was alway saying hello and cheerful.
Only advice- don't hook up the laptop in your room-go to the business center.

We lucked out at this hotel because for us it had everything that we needed including a large varied breakfast (both Egyptian and Western choices), a shuttle to the city center (Maadi is about 15 minutes away by car/taxi), a swimming pool, and a view of the Step and Red Pyramids.

Pros
+ Shuttle to City Center
+ Great Attentive Staff
+ Maadi has so many good restaurants within 5-10 minute walking distance
+ Supermarket next door
+ You can charter a felucca ride (go across the main street to the river side, and walk North or South for 5 minutes - make sure you walk down to the pier and ask the boat owner directly. DO NOT ask the middle man sitting on the sidewalk who usually gives the boat driver nothing).
+ Large and varied breakfast
+ Pool scene that caters to westerners

Cons
- Shabby and outdated
- Bathrooms could use some updating
- Cigarette smell that was ingrained in everything in the hotel
- More expensive than surrounding restaurants, but also of very high quality
- Attempted to cheat us in checkout with our change (count the change over)
- Concierge (for the most part) was concerned with the kickback from 'ordering' a 'taxi' (taxis are a dime a dozen in Maadi - just go out and flag one yourself and negotiate!)
- Reception is pretty awful

Like most hotels of this persuasion, the hotel is a bit grungy, smelly from all the cigarette smoke, and dirty. However, don't let that stop you from enjoying Cairo. Cairo is a magnificent city, and Maadi itself is a neat place to hang out. There are several nice restaurants across the street on the river side (walk South about 10 minutes for a TGIF, asian restaurant, egyptian restaurant, etc.).

Be also careful about a few things which we experienced first hand. Some people do not like foreigners/Americans. We found metal shavings in our food one night at one of the best known Egyptian-cuisine restaurants. Another time, our cab driver was on speed and was driving recklessly. We got out after seeing him yelling with his head out the window and running red lights. We got another cab a minute later.

A place to find a decent travel agent to book pyramid itineraries or other things is across from the Egyptian Museum (soon to be the old Egyptian Museum) in Tahrir Square where several streets meet. Make sure *not* to pay prior to completing your journey - you may be asked for a small down payment to demonstrate your good faith. If you want to spend a lot of time at the pyramids (Gize-only), you can take a taxi one-way, spend the time that you want, and get a taxi there back to your hotel. Giza is well developed and you'll easily find taxis there - many taxi drivers might tell you that you need to hire a taxi and take it for a half/whole day but you do not. However, if you go with a tour company, you can get a guide that will be able to explain everything to you. The guide should have a valid certificate - ask them to show you. One 'guide' we had knew less than what I could recall from 6th grade!

This hotel is close to the sights and sounds of the city. Sometimes at night, the traffic can get a little noisy which makes it hard to settle down but then that's a price you pay for being in the heart of the city. There is a great department store a few doors down which we frequented for late night snacks and last minute gifts (..can't remember the name!). Overall, a good location and great service.

I second suggestions to ask for a room at the front. Being able to see the pyramids, though distant, is magical! The rooms at the back have a less pleasant aspect (and also suffer sometimes from noisy parties).

The public areas are reasonably comfortable, and the food acceptable. The pool is decent, and the distant view of the pyramids adds to the experience.

The hotel made one inexcusable error. When I settled the bill for the meals on the last morning, the bill included the cost of the rooms (which had been pre-paid). When I queried this, the staff corrected the matter without fuss, but it did make me wonder whether such errors occur.