This hotel's claim to provide 5-star service is completely ill-founded in our experience. The rooms require urgent renovation - here are a few good reasons:
1. The old -fashioned bulky TV set block the mirror - a ridiculous arrangement
2. The lighting system is awful: the central control switches on all the light at the slightest provocation, even when you try to change the air conditioning setting in the middle of the night. it is also impossible to switch the light in the corridor separately from room lights. To add insult to injury, the reading lights are spot lights in the ceiling, so one person has no chance of sleeping whilst the other is reading. On top of all that, there are no power sockets next to the bed, and no standard lamps. We had to borrow a lamp and an extension lead and plug it in at the opposite wall, creating a trip hazard. The hotel staff were unapologetic about this.
3. There was no tray for the kettle, no cups (just mugs) and no wine glasses. All that had to be requested.
4. There is only one armchair (the other is a desk chair) and no coffee table.
5. The colour scheme is dominated by dark greys - in combination with bad lighting makes the place feel gloomy.
6. The pillows smelt funny and had to be changed.
7. Linen was not changed daily, and room make up was idiosyncratic: one day they forgot to add tea, the other the bed turn down in the evening.
8 The bathroom is small, dark and inconvenient, and the toilet bowl uses a rather disgusting flushing system with a "delay and display" action.
9. Singing in the bar is painful to the ear (out of tune), but reverberates around the lobby, because the bar is "open plan" - so there is no escape. (The best option is to pop to Grand Hyatt across the 11-th floor swimming pool, where singing at the Champagna Bar is exquisite!)

The HKCEC nearby is in the process of building an extension. Funnily enough, that does not create the principal disruption - it is the rest of the arrangements in the hotel that are woefully inadequate. Oh, and internet in rooms is wired by default, and cost HK$830 (over GBP60) for 10 days (14 days, in fact - but that was the only option).

Arriving in Hong Kong after a 13 hour flight to this hotel jettisoned most of the lethargy and jet-lag I'd picked up from sitting in a cramped seat.

The hotel is well placed for travel on the MTR, and the staff were friendly, attentive and more than happy to help out wherever possible.

We were upgraded from standard rooms to the Executive Floor. Although the room wasn't the largest I've stayed in, the view over the harbour was amazing. A private breakfast area with efficient and discreet staff awaited us in the morning. After a long day sightseeing, bedtime was welcomed and the room was free from background noise and I had two very comfortable nights sleep.

Great location for Convention Centre and Wan Chai business area. Large, high class, fully serviced hotel which shares excellent outdoor facilities (bar, pool etc) with the Grand Hyatt. Particularly recommend the nightly barbeque in the outside restaurant when the weather is good.

Very spacious, well equipped rooms - those with a harbour view very spectacular. Though not the queasy as the windows are full height.

Inside restaurant and bar also very good - though the nightly cabaret is a little cheesy !

Have stayed on several occasions since 2001 either visiting HK or in transit to/from Australia. Staff are brilliant and many have worked there for over ten years. Arriving at 6am after a long flight from UK its wonderful to be received by a cheery bell captain saying "Good Morning Mr & Mrs Taylor welcome back. How long are you staying this time? Does Mrs Taylor need a wheelchair? I'll have it sent to your room as soon as you have checked in. The rest of the staff from every department are equally friendly and anxious to cater for your every need. We have nothing but the highest praise for this hotel and would not consider staying anywhere else in Hong Kong.