This is going to be a long review, so here is my bottom line: I thought this was an amazing hotel because of the service they provide and would absolutely stay here again, even though it is on the pricey side. We were there for a conference so didn't get to do very much, but we tried to get in as much as possible.

Service: the best service I think we've had at any hotel including 4 Seasons and Ritz. They were so attentive and so willing to help with any detail but not overbearing. I can't say enough about their personal touch.

Rooms: Our room was small but beautiful- we had a harborview room and the night skyline was so pretty. The beds were possibly the most comfortable beds I've ever slept in. The bathrooms were pretty but I totally agree that they are a little Trump/80's with black marble and gold accents.

Food: We didn't eat at many of the hotel restaurants- I was a little scared off by a review of the sushi restaurant online that said it was average 400$ for 2 people (US dollars). We looked at the menu and thought you would have to eat truckloads of sushi to get to 400$ but we decided to go elsewhere. A friend ate at the italian restaurant at the hotel and did not love it- granted none of us have the most sophisticated palates, but he said he did not enjoy the meal there.

We ate the hotel brunch most mornings and my favorite are the fresh squeezed juices- so good. They have an omelette bar and dimsum and tons of delicious options. It is expensive (about 70$ for 2 people) but we thought totally worth it, at least to try it one of the mornings. Otherwise you can get a smaller breakfast at a nearby mall area for about 10$ for 2 people, easily.

Sen-ryo at the IFC mall had really tasty sushi and we stuffed ourselves for 40$ (US) for the 2 of us! 40$! we went back again just to make sure it wasn't a fluke and it was delicious. Not the best sushi I've ever had but for 40$, I would go again and again.

We tried to eat locally for most of the other meals to get a taste of Hong Kong- we ran into a lot of kidneys and livers and snails which were not my favorite but to each their own. Perfume River in Time Square had decent Vietnamese food- recommend the pork chop fried rice.

We also tried room service one night when we just wanted some american food- the spaghetti was tasty and the burger was fine. Salads and desserts were also fine. Word to the wise, Hong Kong thinks that French dressing is Ranch- I kept ordering "french dressing" (printed on the menu)and they always brought out ranch. We also joined Hyatt rewards which makes it possible to have complimentary coffee in bed in the mornings which was wonderful.

Transportation: We took the airport shuttle bus from the airport coming in and it went very smoothly, about 45$ US if I remember. We took a cab back to the airport and it was no more in price so if it is a low traffice time, I would just take a cab.

Weather/Activities- It rained almost every second of every day we were there for a week. Too bad. The one time it stopped raining, we checked out the outdoor vendors at Sogo which was fun. We never used the pool because it otherwise never stopped raining. So unfortunately we spent a lot of time at the malls at Time Square and IFC but we found things to do. The gym at the hotel was really pretty nice, although not well airconditioned so we sweated like crazy but nice equipment.

Internet- we really wanted internet since we don';t have international cellphones. They charge about 20$/day. We brought our own laptop and used their wifi.

Bottom line- this is an amazing hotel primarily because of the service and kindness of the staff. We also heard good things about other hotels in the area but we would probably stay at this one again because everyone was so attentive and it made our stay really enjoyable.

let me know if anyone has questions!