We arrived at the Hotel after a long journey (Cape Town, Jhb and then Hong Kong) so we were pretty exhausted when we checked in. Upon checking in we were told that our room was not ready but that it would be ready within an hour. We accepted that and decided to walk around for that hr to pass the time. We came back to be told that the room was still not ready. We then told them that they said it would be ready, and to this they said that they had found a room to give to us. Our luggage was taken to the room to be found that two very single beds was given to us. I asked the staff member that why had we been given two single beds when we had booked a double. He said that this was one of the better rooms. I then took this up with Erik Mak (the Manager on duty) at the time to be told that it had not been booked as a double. I didnt want to argue at the time as I didnt have the paperwork in front of me. I then went to the room and found all the correspondence that proved that a double had been booked. He then said that the hotel was fully booked. I told him that this hotel had been booked long in advance and we should have been told that this was not available. He also told me that the communication that he received via the international agents did not say anything about a double room. I asked him to show me this email to which he did. It definately did not state a double room but the confirmation from Thompsons Travel definately stated a double room. I then said that he should have checked upon us checking in, whether we wanted single beds seeing that we were a couple. We only go away once a year and this to us is like another honeymoon. Under no circumstances could two people sleep in that single beds. They were genuinely single beds and nothing more. I received a letter of apology from the hotel once getting back to SA but that did not alter the fact that our holiday was spoiled by this arrangement.
The hotel itself was clean, breakfast was OKAY. Enough fruit to eat if you didnt want anything else, but the lack of English by the staff was bad. If you wanted them to bring you a fried egg, you had to FIND a staff member that actually understood you.
The room could do with a bit more dolling up. At least a duvet to pretty the bed up. The hotel as other people have stated is very cold - the airconditioning seems to be set at a very cold temperature. Tours via the agent at the Hotel was very expensive so we actually got an itinerary and did all of the tours on our own. Worked out cheaper and we could stay at the places for whatever time period we wanted to. My boyfriend used the gym but two of the equipment was not working.
Would I stay at this hotel again - no (due to the fact in which the complaint was handled). We took no photos of the hotel, as what you see from the travellers it is no different.






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Check in / front desk




