As you would expect from an Intercontinental, the hotel is immaculate, well located and the staff are extremely helpful. I find no fault with anything in that regard - however in direct contravention of at least 2 of its own green policies, the hotel serves Shark Fin Soup in one of its restaurants. I left a letter for the manager expressing my distress at this, and have heard nothing back - I would expect better from them. I won't stay here again unless this item is removed from the menu.

I red reviews about the hotel before I made reseravation and was little bit confused with some comments about arrogant staff. It was my only concern.
In fact I was absoluttely pleased with hotel itself and hotel staff. I stayed in Club room and did not regret it. I had a lot of personal attention and it was not annoing at all. Breackfast was really good. I did not use the hotel restorante every day as in Bugis ares you will find a lot of options to have a meal.
Room was clean, business center was exellent.
I would recomend every buciness traveler to use the hotel.
I really like the area - Bugis. You can not beat it!

We stayed six nights at the Intercontinental from March 14 to March 20, 2008. It was our first trip to Singapore on a package deal to Singapore and Hong Kong.
The hotel is lovely - truly a first class experience. The staff was bright, experienced and helpful. Our room was large and comfortable with luxurious towels, linen and dressing gowns. The breakfast buffet was a delight with a choice of freshly cooked eggs, sausages and bacon, fresh fruit and juices and much more.
The staff arranged our visit to the zoo - a must see in Singapore - are were very helpful in suggesting things to see and do.
We highly recommend the Intercontinental and it will be our choice on our next trip to Singapore.

My wife and I visited Singapore in February 2008 and we stayed at the InterContinental Hotel, 80 Middle Road.

I booked the hotel for three nights via the IC Hotel’s website back in April 2007, with a room rate of approximately SGD 303.00 per night and including breakfast for up to two adults. Anyone who has travelled frequently will know that breakfast in a five star hotel can cost between £15 and £20 per person, so to have this included in the room charge seemed more than good value. Booking through the hotel’s website meant that I had a confirmed reservation at an excellent price and I didn’t have to pay for the room until I had completed my stay. After our stay I checked my credit card statement whilst continuing our travels and I was more than pleased to find that the total cost for my stay at the InterContinental was £332.24, equating to slightly over £110 per night for a wonderful room and a sumptuous breakfast.

The hotel is ideally located and not too far from Raffles Hotel as well as a subway station. We each purchased a ‘3-Day Singapore Tourist Pass’ that allows three days’ free use on the metro system and is excellent value for money and allows visitors to take advantage of the excellent rail links and low-cost travel around Singapore.

I have visited Singapore twice before and on both occasions have stayed at the Pan Pacific Hotel and the only reason I didn’t choose it this time around was because it was more costly than the InterContinental. However, we decided to visit it whilst we were there to see if it had changed - and unfortunately for my taste it had! The interior and layout had been changed to an ultra-modern style with extremely bright colours, which probably impresses guests staying there for the first time - but it is not to my taste. Therefore I’m extremely pleased I chose the InterContinental and would most certainly recommend it to any first-time traveller to Singapore, I would also recommend it to any traveller returning to Singapore who has been disappointed with their accommodation on previous visits.

I can not praise the hotel personnel highly enough as they are always friendly, professional and courteous in all their actions. At breakfast all of the staff in the restaurant was extremely attentive to the guest’s requirements. You only needed to get up from your table for a short while to get something from the excellent buffet selection, and you would find that any dirty plates and cutlery would be removed and clean cutlery placed on the table, in addition to finding your napkin neatly folded again. One didn’t need to look around for staff when a tea or coffee refill was required as someone was always at hand to offer a refill.

The hotel rooms are well appointed and as I have already indicated the breakfast is a joy to feast on and there is a wide variety of food to cater for Europeans and Asians. I never took advantage of the swimming pool, however, I did walk around all the facilities with my wife and everything looked in pristine condition.

I hope I have another opportunity to visit Singapore and the InterContinental Hotel will by first choice of hotel.