First of all I will just say the nights I spent here were the most comfortable sleeps I have ever had. I thought I was sleeping on a cloud. The rest of the room (floor 17) was great as well, nicely decorated - TV needed updating but it only got used twice. The bathroom is fantastic marble which I love. Room seemed small but it did have two double/queen beds in it so I guess it would of seemed bigger had it just been the one bed. In room safe which is great and a reasonably pleasent view of the city.

Beer was overpriced in the hotel. Loss of points there.

The pool was great. I believe it was on the fifth floor in between the two towers. Looked great and there was also a spa, sauna, gym and steam room which were fantastic on the 30-somthing floor.

Service/Staff: Fantastic! So friendly to others I have come across in Singapore. Pool, cleaning, reception and catering staff were so friendly and helpful in every aspect. On a few occasions I was asked to leave the foyer area by door staff but this was probably due to the fact I had slept on the floor of a tokyo apartment the last week after consuming 100 beers a day - so I looked pretty awful and understood them asking me to leave. And they were very apologetic afterwards.

Location Location Location: Staying on Orchad Road is a must. It is close to everything you want to be close to. Looks great at night.

A lot has already been said about this hotel but we thought it was a great place to stay for getting about, however the hotel which is in the middle of a refurbishment definately needed it
It was our first port of call on route to a month in Oz .We had 4 nights and the location is great to explore Singapore.
We were in the Grand Tower overlooking Orchard Rd and were there for Chinese new year.
Having had a late night in Chinatown to see in the new year we were woken by lion dancers and drummers on the forecourt of the hotel at 8 am,!! well we were'nt there to sleep were we?
Agree with the comments about the girls wandering around reception smiling but not understanding much english, couldnt understand what they were there for other than to look pretty.
We have stayed at the Pan Pacific on a previous trip, pity you couldnt move that hotel and replace this one

I stayed at this hotel few times during my frequent trip to Singapore. There are two towers, the north and the south. The south has cheaper rate because the rooms are mostly old, but well maintained. They are doing renovation to the old rooms. The north tower is considerably new, the interior design is very oriental. The main point of this hotel is the LOCATION. Right in the heart of Orchard rd, next to Takashimaya and Paragon, no other hotel can beat this one.
The service are good, nothing to complain during my few trips there.

We have stayed in this hotel over the last 15 years, probably about 18 times in all. Originally, it was an excellent hotel, with many staff who had been their a long time, things worked, check-in and -out was civilised and reservations honoured. Last year, the hotel, its staff and facilities were noticeably shaky, and this year they were appalling. On check in (de luxe king room, Grand Tower) we were told that this tower was closed, and were shown a pokey room in the south tower. The porter advised us to try again, and I spoke to a manager, who immediately changed the booking to that which we had ordered.
It is noticeable that despite renovations, the carpets are tired, worn and nasty, and the old staff have been replaced by young recruits from China, and this is the same situation in reception. There are a lot of these girls in distinctive red cheongsams hanging around the lobby, grinning, but unable to answer any query. I speak some Mandarin, and their origin was apparent.
We shall not be staying there any more. Regarding breakfast, walk across Orchard Rd to Starbucks, instead of an expensive scrum in the hotel.