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Swissotel The Stamford: Traveler Reviews

TripAdvisor Traveler Rating:
  • A summary score based on quality, quantity and age of traveler ratings.
4 of 5 stars 227 Reviews
5.0 of 5 stars
82
4.0 of 5 stars
72
3.0 of 5 stars
27
2.0 of 5 stars
28
1.0 of 5 stars
8
TripAdvisor Popularity Index:
  • Measures overall traveler satisfaction based on ratings, reviews and other sources.
#13 of 181 hotels in Singapore
Show Hotel DetailsHide Hotel Details
  • Hotel class: 4 of 5
  • Rooms: 1261
  • Address: 2 Stamford Road Singapore 178882 Singapore
Property Type: Hotel
  • Lodging offering guest rooms, a 24-hour front desk and a variety of services and amenities.
Description: Seventy-three-story Tower Hotel, the tallest hotel in Asia. This description is based on information provided by the hotel.
Business Center Fitness Center Free High-Speed Internet No Free Parking Pets Not Allowed Restaurant Room Service No Swimming Pool
Check Rates: $272 Avg. Price
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TripAdvisor Traveler Reviews

Reviews of Swissotel The Stamford

( 28-32 of 227 )
“Getting what you request”

Swissotel The Stamford

2 of 5 stars
Perth, Australia
Apr 19, 2008
1/1 found this review helpful

My husband and myself are frequent travellers to Singapore and most times stay at the Stamford - mostly because of its location. We have been there around 5 or 6 times so far and apart from the first time, have found every subsequent visit quite disappointing to start with.

We always request a non-smoking room with 1 king or queen bed, on a high floor and usually pay for a harbour view room. However, on almost all of our stays, we get told that either there are no non-smoking rooms left or no rooms with 1 bed. This is despite reservations being made months in advance. On a couple of occasions the rooms have been extremely 'tired' with old and stained furniture. After complaining, we usually get moved to another room - however, this is not the best way to start your holiday. When hotels take your booking and requests they should make sure they allocate you the appropriate room that you pay for when you arrive.

Having said that, we do like the large rooms of the Stamford, the location, balconies and the breakfast that is usually included! Yes we would stay there again - but we always check in with bated breath hoping that we get the proper room and amenities that we book and not have to move around from room to room.

  • This TripAdvisor Member:
    • Liked — location
    • Disliked — not getting what we booked in first instance
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
loriperth's Summary
Date of Stay: September 2004
Traveled with: Spouse / significant other
Visit was for: Quality time with family
Age group: 50-64
Member since: August 24, 2007
  • My ratings for this hotel are:
    • 2 of 5 stars Value
    • 2 of 5 stars Rooms
    • 5 of 5 stars Location
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Check in / front desk
    • 3 of 5 stars Service
Would I recommend this hotel to my best friend?
most likely
I recommend this hotel for:
Young singles, A romantic getaway, Girlfriend getaway, Older travelers, Families with young children, Families with teenagers, Tourists
I do not recommend this hotel for:
Pet owners
I selected this hotel as a top choice for:
Shopping, Other
Was this review helpful? Yes No
Management Response
KhoYC, Front Office Manager
(Management representative)
May 24, 2008
Dear loriperth;

Thank you very much for staying with us at Swissotel the Stamford. We are happy to note that you like the spacious rooms and location, though we would sincerely like to apologise that your stays were not up to expectations. Your review would be a great help in helping us to constantly review and improve our service standards and guests’ hotel experience.

We regret that we were unable to secure you a non-smoking harbour-view room of your preference, though you can be assured that our front desk personnel would try their utmost to accommodate all requests put forth by guests. The hotel is on continuous refurbishment program to upkeep our rooms at best condition, and we sincerely hope that your next stay will be a much pleasant one.

Once again our heartfelt apologies for the inconvenience you experienced during your stays and allow us to reassure you that we will do our best to ensure that we do not allow such an incident to occur again. We genuinely hope to have you back at the hotel with us in future.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Check Rates
Average price*: $272 (year-round)
Call now to book: 1-800-454-6835 from hotels.com
“Convenience with a view”

Swissotel The Stamford

Apr 13, 2008

The Swissotel Stamford was a great choice for our 4 day shopping trip to Singapore. It is connected to Raffles City and connected by underground to Marina Square and Suntec shopping centres. The MRT station is under the hotel and allowed us easy access to other parts of Singapore. Our room on the 37th floor had fantastic views over the harbour. The rooms are large, although the furniture is a little dated. The pool is shared with the neighbouring Fairmont and can get very busy at times. The reception staff were helpful and checking in and out was swift. I would recommend this hotel if you are after a clean, comfortable hotel in a convenient location. It is not 5 star, but a good choice if you are after a 4 star property.

  • This TripAdvisor Member:
    • Liked — Convenient location
    • Disliked — dated furniture in room
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
aandjSydney's Summary
Date of Stay: March 2008
Traveled with: Family (extended)
Visit was for: Quality time with family
Age group: 25-34
Member since: January 30, 2008
  • My ratings for this hotel are:
    • 4 of 5 stars Value
    • 3 of 5 stars Rooms
    • 5 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Check in / front desk
Would I recommend this hotel to my best friend?
most likely
I recommend this hotel for:
Young singles, Girlfriend getaway, Families with young children, Families with teenagers, Tourists
I do not recommend this hotel for:
An amazing honeymoon, A romantic getaway, People with disabilities, Older travelers, Great pool scene, Pet owners
I selected this hotel as a top choice for:
Shopping
Was this review helpful? Yes No
Check Rates
Average price*: $272 (year-round)
Call now to book: 1-800-454-6835 from hotels.com
“Dissapointed”

Swissotel The Stamford

Apr 11, 2008

We have stayed here at least on six other occassions. It is a very busy hotel with lots of business travellers.

They try very hard to be efficient with their guests but it doesnt always work.

On these last two stays we have been allocated terribly rooms. The first one Room 2765 had no view at all and was on the corner of the hotel making it a strange shaped room. The TV was so close to the bed making it hard to watch.

On check out I complained about the room and asked them to make sure when we came back a week later that we would get a better room.

On check in I asked again for a better room. There was no room available with a king size bed and that was non smoking. Both of these things I had specifically requested. We ended up in a smoking room Room 4865. Again a corner room with strange configuration. This room smelt of cigarettes and I had a sore throat in the morning.

This hotel has no personal service and takes no notice of return guests.

The only reason we stay here is for the fantastic location with the huge shopping centre underneath. For my shopping needs you cant go past the location.

I was so dissapointed on this stay however we may need to find a new hotel to frequent.

  • This TripAdvisor Member:
    • Liked — The location of the shopping
    • Disliked — Bad Service and ageing hotel which needs updating
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MelbourneNikki's Summary
Date of Stay: April 2008
Traveled with: Spouse / significant other
Visit was for: Other
Age group: 35-49
Member since: January 21, 2006
  • My ratings for this hotel are:
    • 3 of 5 stars Value
    • 1 of 5 stars Rooms
    • 5 of 5 stars Location
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Check in / front desk
    • 3 of 5 stars Service
Would I recommend this hotel to my best friend?
probably not
I recommend this hotel for:
Young singles, Girlfriend getaway, Families with young children, Families with teenagers, Tourists
I do not recommend this hotel for:
Young singles, An amazing honeymoon, A romantic getaway, Girlfriend getaway, Older travelers, Great pool scene, Families with young children, Families with teenagers
I selected this hotel as a top choice for:
Shopping
Was this review helpful? Yes No
Management Response
KhoYC, Front Office Manager
(Management representative)
Apr 16, 2008
Dear MelbourneNikki

Thank you for choosing Swissotel The Stamford during your visit to Singapore. We appreciate you sharing your experience to help us constantly review and improve our service standards.

We sincerely apologize that we were not able to provide a room which you preferred during your recent visit. Please be assured that our front desk personnel would try their best to accommodate all requests, and we regretted that we did not meet up to the expectation on this occasion. Your comments will be shared with the team and actions will be taken accordingly.

Once again, we sincerely apologize for the inconvenience caused and hope that these isolated incidents will not deter you from returning to Swissotel The Stamford. We look forward to welcoming you back again in the near future.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Check Rates
Average price*: $272 (year-round)
Call now to book: 1-800-454-6835 from hotels.com
“Tall tales”

Swissotel The Stamford

5 of 5 stars
London
Apr 9, 2008

I have been to Singapore before in 1998 and had visited this hotel when it was the Westin. Sadly the bar in the 70th floor Equinox complex, which was great in '98, is now very tired and looked dated. Staff not that good and drinks took an age even though it was early evening.

That's my only negative, all else very good/excellent and as the many photos show great views and great position.

Good check in system and I liked the offer of an upgrade, which we declined as rooms already good. Great size and views towards the Merlion. Bathroom was very clean and in good condition. Beds very comfortable. Overall I score the room excellent, mainly because the room rate was very fair for the 40th floor.

Christmas trees were spread around the hotel, some real too, and gave a great feel.

Pool side was relaxing with towels laid out on the loungers.

We were here for Christmas Day (3 night stay) so had room service bring up breakfast which was on time, fresh and started off our shopping day along Orchard Road (yes all shops open with plenty to see and do). Odd to hear jack hammers in the streets at work though.

I fully recommend this hotel.

  • This TripAdvisor Member:
    • Liked — Location, price, views, room service
    • Disliked — Dated bar in Equinox
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
H4rlap's Summary
Date of Stay: December 2007
Traveled with: Spouse / significant other
Visit was for: Other
Age group: 35-49
Member since: January 07, 2008
  • My ratings for this hotel are:
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Check in / front desk
    • 4 of 5 stars Service
Would I recommend this hotel to my best friend?
absolutely!
I recommend this hotel for:
Young singles, Girlfriend getaway, People with disabilities, Older travelers, Families with young children, Families with teenagers, Tourists
I do not recommend this hotel for:
An amazing honeymoon, Great pool scene
I selected this hotel as a top choice for:
Museums / Cultural / Historical sites, Shopping, Other
Was this review helpful? Yes No
Management Response
KhoYC, Front Office Manager
(Management representative)
Apr 16, 2008
Dear H4rlap

Thank you for staying at Swissotel The Stamford and we are pleased to note that you had an enjoyable stay with us.

We appreciate your comments about Equinox Restaurant, and please be assured that it will be shared with the Director of Food & Beverage, and necessary improvement actions would be taken accordingly.

Once again, thank you for taking time to share with us your experience and we look forward to welcoming you back again in the near future.

This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Check Rates
Average price*: $272 (year-round)
Call now to book: 1-800-454-6835 from hotels.com
“Very Accomodating Receptionist, Not so easy to extend the stay.”

Swissotel The Stamford

3 of 5 stars
Indonesia
Apr 5, 2008
1/1 found this review helpful

When i booked the hotel thru a travel agent, i have requested for a king sized bed, non smoking room, and i called them again myself making sure that i need a non smoking room. (health reasons). however when i checked in around 3pm, the room wasnt ready yet. after much talks, she helped me to get upgraded to a corner room, non smoking king size bed. appreciate the effort she made.
however, when i had to extend my stay (thru a travel again, which has been confirmed with proof) they couldn't find it in their system. it was a hassle, since i had to reschedule some of the meetings. finally after lots lots of talk to many different people they managed to "find" my reservation in their system.
other than that, location is perfect , room is big, standard swissotel amenities.

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ArvinLee's Summary
Date of Stay: April 2008
Traveled with: Solo traveler
Visit was for: Business
Age group: 25-34
Member since: September 25, 2007
  • My ratings for this hotel are:
    • 3 of 5 stars Value
    • 4 of 5 stars Rooms
    • 5 of 5 stars Location
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Check in / front desk
    • 4 of 5 stars Service
    • 3 of 5 stars Business service
Would I recommend this hotel to my best friend?
most likely
I recommend this hotel for:
A romantic getaway, Girlfriend getaway, People with disabilities, Older travelers, Families with young children, Families with teenagers, Tourists
I do not recommend this hotel for:
Great pool scene
I selected this hotel as a top choice for:
Business meeting / Event, Great food / Wine, Shopping
Was this review helpful? Yes No
Check Rates
Average price*: $272 (year-round)
Call now to book: 1-800-454-6835 from hotels.com

Reviews of Swissotel The Stamford

( 28-32 of 227 )
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Swissotel The Stamford Also Known As

Address: 2 Stamford Road, Singapore 178882, Singapore