we stayed at this hotel twice, on our way to australia from london and on our way back. i had booked an executive room and was meant to get 2 king beds. check in was good and our children were given some teddys, and the staff polite. our room was high up and we had a great view of the city. it did not have the 2 king beds as promised, but did have a separate living/kitchen area which was helpful with a baby. there was one king bed, a cot for the baby and a roll out bed for our 4 year old. this worked out okay but we shouldn't have been promised 2 king beds. i was too tired to complain. we ordered room service and were brought totally the wrong order, and then lied to about it. but again we were too tried and hungry to complain!
on our way home the stay was somewhat different. i had made exactly the same booking but was given a small room on a low floor with one double bed in and no room for any other bed. it was not an executive room and did not have the beds i'd booked. i went straight to reception and complained and saw a manager who then realised the mistake and rectified it. however the receptionist almost scowled at us because of HIS mistake!

Upgraded on arrival, Staff very freindly,lots of smiles. Room was great, very clean and well presented, lots of freebies, bathroom had bath and shower, the shower very powerful spray and they even provided robes and slippers . gym on small side but excellent equipment, Pool was nice but very cold.

The great thing about this hotel is the way you can move around the area outside the hotel and all undercover via walkways, so if it's raining, it wont spoil the day. links to shopping malls, restaurants and chinatowns facinating stores.

Would i go back - YES indeed.

Great location, could not find anything to complain about, as advised we booked a room away from the lifts and a non-smoking floor! Chose not to have breakfast, ate out each day with plenty to choose from! Used taxi's as they were very cheap and honest! We booked through a travel agent and paid $690 for 5 nights for 3 adults in a deluxe room!

We had a wonderful stay at the Furama City Centre. The staff was most welcoming for our 1am arrival, and quickly checked us in to our room. The room itself was clean, comfortable, and had all the right amenities. This hotel had an amazing location, right in the heart of Chinatown. We were able to leave our room and hit the streets in just a few minutes. Our friend joined us on this trip and had a room with a view of the esplanade, which was better than our view of Chinatown, so I would request a high-floor esplanade view room. The hotel's skyline makes it easy to find from many points in the city, which is nice.

We booked our room on expedia.com, but we found out afterward that the Furama hotel chain has its own website where you can directly book rooms for the same rate and possibly secure free breakfast.

Give yourself extra time for checkout - checking out took longer than the average hotel, in my experience. Also, jumping in a cab from hotels in Singapore adds a few dollars surcharge to your fare - if you stay here, just cross the street and hail your own cab if you don't want to pay this surcharge. Definitely would stay here again and recommend the hotel to anyone who needs a place to stay in Singapore.