My daughter (14) and I have just returned from a week at this hotel. A word of advice dont turn right out of the hotel go left towards Ophir Road, you will find Bugis is just there. The mrt is very close and convenient. There is also a bus stop right outside the hotel, in the basement of the shopping plaza is a really nice bakery. The hotel staff were very friendly and helpful the doormen were really nice especially. The concourse shopping centre has since closed. However Starbucks is still open. The room service breakfast was great and good value.

What a nasty surprise finding my credit card charged with some other guest's mini bar bill a couple of weeks after our stay! I had notified reception staff 5 minutes after we entered our room that there were obviously a number of mini bar items missing and they were all smiles and promised to fix it up and that of course we would not get charged for it. I was slightly annoyed when on checkout a mini bar bill was presented and I had to explain for the second time that it was not ours and that I had notified them before. Yet on returning home a month later I found that they had charged my credit card for that same bill unauthorized. I contacted my bank, they will send a form - it can still take a few weeks but I'm expecting to get my money back eventually. The bank also advised to contact the hotel, which I have done, but so far they have not bothered to even reply.

Other issues:
We had booked the parkroyal through singapore airlines stopovers and had booked and paid for a room for 3 people (2 adults & a child – same price as 3 adults) The room that was originally given to us was as noisy as the airplane being next to some large machinery, air con, whatever, way too noisy to sleep in, and with a view of a wall, bins and smoking employees. So we asked for a different room and were shown a small twin room, which was looking over the front road and was much quieter. They assured us they could squeeze an extra bed into that room and fit it out for the third person. It was so tight that there was only a space of 13cm between the skinny folding bed and the proper bed. Although there had been a third towel added, none of the other items, cups, glasses, face washers, toothbrush etc. had been adjusted for 3 guests. Fact is that this hotel advertises that small children stay free and the additional bed is provided free of charge, yet we had payed for 3 people and did not get an adequate room nor a refund for the third person’s extra amount.

The buffet breakfast was good, we enjoyed a large selection of good quality food.

We booked a Club Floor room as we were arriving into Singapore at 6am & the hotel was happy to let us into the Club Lounge at 7am.

On arrival,we were checked in promptly,ushered to the lounge for breakfast & promised the 1st available room,by 8.15 we were in.
6th floor room had king bed & plenty of light with a leafy view across Beach rd,bathroom was fine with all the expected toiletries etc.

Club included evening drinks & nibbles from 6-8pm,mainly sushi which is fine if you like that. Staff were helpful & friendly.
Breakfast was simple buffet style plus eggs cooked by chef.

Pool & spa area is outstanding,huge pool open til 10pm which is handy to cool off after dinner.

This hotel is across the road from Arab St which is a wonderful,colorful area of Singapore & quite a contrast from the Orchard Rd experience.Great place to wander around or just sit & watch the world go by with a tea tarik or lime juice.
Also a 10 min stroll from Bugis night market.

We dont eat at hotels so cant comment on the restaurants but the tea house looked like a fun experience.

Overall,we had a great time at Beach Rd & thought it was outstanding value for the price.We'll be back for sure

To be honest I booked this hotel with great trepidation after reading other reviews but I needed 3 rooms and it was Singapore Air Show week and this was all I could come up with!
However, we arrived at hotel at 8.30 am after overnight flight and expected to wait until official check-in time to get a room. We had one room immediately so we could leave luggage and freshen up and the others we had before 10 am so I was impressed. Breakfast was lovely and probably the best choice we had in 3 different hotels we used in Singapore and Melacca. Pool area is very nice and the staff were really pleasant. It is true that it is a little further out from the centre but taxis are cheap and the MRT is not too far and feels safe all the time. One or two of the staff seemed a little gruff but I suspect that is the nuance of language. I guess that you could consider the room decor a little tired but everything considered (including price) I thought we had made a really good choice and would return again.