We stayed in the Don Vicente for one night. The hotel was packed due to a concert on the lake front. The stars of the concert were staying in the hotel. There were people waiting outside the doors all day for a glimpse of the stars. While it was crowded, it was also an exciting time to be in the hotel. Our room was large and faced the town square. It was clean but could have used a new rug and some upgrading. The location of the hotel is excellent - close to the sights and to the mall. The breakfast was a buffet and was very good. The staff were minimally helpful - probably because the hotel was so busy. An older hotel that has kept is charm, but does need some upgrading. We enjoyed our complimentary Pisco sour in the bar watching the locals swooning over the "stars".

For a short stay this hotel was fine for us. It was exciting to be there when the Chileans were so thrilled at having so many of their "stars" in the city center.

We arrived on December 31 for one night. Next day in the morning we had to get our air plane early in the morning. At 8 pm the restaurant was closed do to the preparation of a New Year's Eve dinner (50 US$ per Person). We ask were we could get a snack. At the reception we have been told that the bar is open until 9 pm. At the bar the waitress tried to ignore us, but after waiting for 20 minutes we could order something to eat. At 8.45 pm we tried to get another drink (coffee) but this was impossible. On of the hotel managers told us we could join the dinner instead. Great! I told him twice that we did not want to book his overpriced dinner but he pretended not to speak English (which is just great for a four star hotel)
The room was more or less acceptable but the towels were rather smelly.
The New year's eve party ended at 5 a.m. The music in our room (obviously directly on top of the band) was so loud that we could not sleep even by using earplugs. How could they sell a room where you cannot sleep?
Our experience with this hotel was terrible. We were not treated as hotel guests as you would expect at an four star hotel. Absolutely not to recommend!

The hotel is above average for Puerto Montt and the location is great. It's within site of the main square and ocean side walkway with shopping and cafes all within walking distance. There are no deluxe grand hotels in the city, typical of the USA, and this hotel seems to be one of P. Montt's best.

The lobby is almost reminiscent of a lodge, warm and inviting with large windows looking out to the ocean.

I stayed in two different hotels (la peninsula) in P. Montt. The Don Vicente made me feel the most comfortable. Although the staff in both hotels seemed a little cold or maybe shy. I feel that the language barrier as a lot to do with this. Not many speak English with fluency in P. Montt.

I had a corner mini suite with a very small balcony looking out over the fountain in the city square and within sight of the main ocean front street. I'm a country person, so the city sounds bothered me the first couple nights as I'm used to total silence at night. Also, Chileans eat late and party late so the city is very alive at 11pm-1am. I suggest asking for a room on the other side of the hotel.

The mini suite was typical of an oversized room with a sitting area including a sofa and television all within sight of the bed. The linens were fresh and comfortable, the room was clean and airy. The bathroom was good sized, older fixtures but clean and very comfortable. If returning to Puerto Montt I would book this hotel again.