El Salvador: Real Continental San Salvador
April 8th 2007
A TripAdvisor memeber: Hamilton, Ontario


A week ago I went with my family to El Salvador for a business trip, which was also a vacation for my husband and kids. We usually stay at the Real Continental San Salvador due to the fact that it is in walking distance to many turist places.
We were able to book the Presidental Suite and were treated well until my husband left and went back to Canada. Before my husband left he extended the room for one more week so we would not need to move to another room. I was informed later by a women from VIP reception of the 8th floor that the reception desk had made a mistake in giving me the room because the Presidental suite was already booked for a TACA Airline business meeting. The women explained that they would need to relocate me to another room and would let me know when I would need to move out of my room, which I was already paying for.
The day before check out I went out early that morning leaving my mother, 11 year old child and 8 month old baby in the suite. As I entered the hotel one of the bell men advised me I had been KICKED OUT OF MY ROOM WITHOUT MY KNOWLEDGE because they needed the room before check out time and I was not there and niether informed. While my family was still in the suite, the room manager had ordered 8 men to come into my room and throw all my stuff into my suitcases kicking my family, after humilating them, out of the room and moving them into another. The room manager told me I would need to be escorted into the suite to be able to retrieve my passport and other important documents left in my safe, even though I was still being charged for it, but I would need to wait for a meeting break. I quickly check on my family and went into the room I was still paying for to recuperated belongings left behide and went to another hotel immediately.
The apologized given to my husband and the discount I recieved on the room I was paying almost 600 US dollars a night for does not justify their unethical manner of treating me and my family. I had stayed and used their services for more 15 days and still was treated as an insignificate individual when a higher
client came alone.
With this experience I realized that the service I was recieving was not worth the money I was spending and I do not recommened this hotel.