I travelled through the Gulf States in November for business. In every town I stayed at the best hotel and in retrospect I can say that the Hilton Hotel in Jeddah was the “worst” experience. The hotel building is huge and modern. However the service was a disaster for a hotel of this reputation.
- I ordered breakfast through room-service and had to wait 75 minutes!
- The limousine service that I had personally ordered the night before at the front desk simply did not come the next morning. Later on the person in charge started arguing with me and tried to put the blame on someone else.
- They charged me for the dry cleaning of a previous guest. I complained at the front desk and was surprised when dry cleaning showed up at 11pm (!) in front of my door wanting to discuss the issue!
- There was broken glass at the pool area – make sure you wear footwear!
The front desk personnel definitely needs to attend some work shops on customer service and work ethics. I am just curious if the hotel’s manager is aware of the poor service or perhaps is he the cause of it?
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