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Hilton Hotel Jeddah: Traveler Reviews

Call now to book: 1-800-454-6835 from hotels.com
TripAdvisor Traveler Rating:
  • A summary score based on quality, quantity and age of traveler ratings.
3.5 of 5 stars 14 reviews
14 Reviews
5.0 of 5 stars
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4.0 of 5 stars
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3.0 of 5 stars
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2.0 of 5 stars
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1.0 of 5 stars
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TripAdvisor Popularity Index:
  • Measures overall traveler satisfaction based on ratings, reviews and other sources.
#3 of 33 hotels in Jeddah
Show Hotel DetailsHide Hotel Details
  • Hotel class: 3 of 5
  • Rooms: 446
Description: Impressive Tower Hotel built around an atrium lobby & offering views over the city & the Red Sea. This description is based on information provided by the hotel.
Address:
North Corniche Road
Jeddah 21362
Saudi Arabia
Check Rates: $279 (SAR1045) Avg. Price
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TripAdvisor Traveler Reviews

Reviews of Hilton Hotel Jeddah

( 9-13 of 14 )
“Very poor service!”

Hilton Hotel Jeddah

2 of 5 stars
Germany
Jan 28, 2007
4/5 found this review helpful

I travelled through the Gulf States in November for business. In every town I stayed at the best hotel and in retrospect I can say that the Hilton Hotel in Jeddah was the “worst” experience. The hotel building is huge and modern. However the service was a disaster for a hotel of this reputation.
- I ordered breakfast through room-service and had to wait 75 minutes!
- The limousine service that I had personally ordered the night before at the front desk simply did not come the next morning. Later on the person in charge started arguing with me and tried to put the blame on someone else.
- They charged me for the dry cleaning of a previous guest. I complained at the front desk and was surprised when dry cleaning showed up at 11pm (!) in front of my door wanting to discuss the issue!
- There was broken glass at the pool area – make sure you wear footwear!

The front desk personnel definitely needs to attend some work shops on customer service and work ethics. I am just curious if the hotel’s manager is aware of the poor service or perhaps is he the cause of it?

  • This TripAdvisor Member:
    • Liked — Large hotel, has lots of facilities
    • Disliked — Very poor service
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Forsyte's Summary
Date of Stay: November 2006
Traveled with: Business colleagues
Visit was for: Business
Age group: 35-49
Member since: July 02, 2006
  • My ratings for this hotel are:
    • 4 of 5 stars Value
    • 4 of 5 stars Rooms
    • 4 of 5 stars Location
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Check in / front desk
    • 1 of 5 stars Service
Would I recommend this hotel to my best friend?
probably not
I do not recommend this hotel for:
Young singles, An amazing honeymoon, A romantic getaway, Girlfriend getaway, Older travelers, Great pool scene, Pet owners, Families with teenagers, Tourists
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Average price*: $279 (year-round)
Call now to book: 1-800-454-6835 from hotels.com
“brilliant view, excellent facilities, okay service”

Hilton Hotel Jeddah

Jan 16, 2007
5/6 found this review helpful

Stayed for two nights on business. Brilliant location by the sea even though not all rooms have a sea view. Stunning lobby, quick and efficient check-in. My room was spacious, quiet, fresh and clean with a sliding door that opens towards a small balcony with manificant sunset views across the sea. The gymn is well-equipped and the pool is spacious. The only downside was an occasional slip in service standards. Despite having booked an airport pickup I had to wait half an hour for the driver to show up, and the concierge refused to take the charge for this less-than-perfect service off my bill. Room service took almost 45 minutes to arrive. Otherwise, lots of smiling faces and a positive, can-do attitude. If you have a day off, the hotel gives you a free voucher to one of the beach clubs north of Jeddah where it's okay to walk around in a bikini. Did an excellent dive there, the reef is right off the beach.

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mabi's Summary
Date of Stay: December 2006
Member since: July 07, 2005
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Average price*: $279 (year-round)
Call now to book: 1-800-454-6835 from hotels.com
“Full service hotel with a view”

Hilton Hotel Jeddah

Jul 25, 2006
1/1 found this review helpful

This is a large, modern, full-service hotel. The rooms and bathroom and spacious, with spotless housekeeping. Many in-house amenities include indoor and outdoor pools; workout room; etc. Nice breakfast on the club level. Great view of the Red Sea from many of the rooms -- ask for one since it is better than the city view.

There are a variety of restaurants, including an "American Diner" if you need a burger (as another reviewer notes, some of the decor starts to look like Disney concept restaurants.) The food of various cuisines in the other restaurants is quite good, so it would be a shame to default to a burger.

The service was farily good throughout, and made a nice respite when something would make you a little nuts about being in Saudi Arabia (Try changing a flight booking with Saudi Air. It's like dealing with the DMV from hell, except that I was rescued when I cut past the confusion in the ticketing office and just walked up to someone whose desk who seemed to be on the sidelines, not doing much. He was very helpful in untangling the maze of odd rebooking requirements and getting a boarding pass days before the flight!)

Face it: few come to Jeddah unless they are on business, but this hotel will make you very comfortable.

  • This TripAdvisor Member:
    • Liked — It was comfortable and close to my business needs
    • Disliked — It is in Saudi Arabia -- the hotel is an island in a very restrictive culture
    • Tips/Secrets: — Until Saudi Arabia loosens up on personal freedoms, it is difficult to want to come here except for business. There is no reason to stay for leisure purposes.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mme_X's Summary
Date of Stay: June 2006
Traveled with: Business colleagues
Visit was for: Business
Age group: 50-64
Member since: March 08, 2005
  • My ratings for this hotel are:
    • 4 of 5 stars Value
    • 4 of 5 stars Rooms
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Check in / front desk
    • 3 of 5 stars Service
    • 5 of 5 stars Business service
Would I recommend this hotel to my best friend?
absolutely!
I do not recommend this hotel for:
Young singles, An amazing honeymoon, A romantic getaway, Girlfriend getaway, Older travelers
I selected this hotel as a top choice for:
Business meeting / Event
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Average price*: $279 (year-round)
Call now to book: 1-800-454-6835 from hotels.com
“Luxury of the highest order”

Hilton Hotel Jeddah

May 29, 2006
2/2 found this review helpful

I stayed at the hotel twice now. You just cant compare it to any other hotel in the country. It is the biggest and most luxurious 5* hotel in the country.
Design/place : Over the top spacious, modern and fabulous lobby, the likes of which i have never seen.
Facilities: everything you can expect. 1 outdoor swimming pool,1 indoor.Superb Las Vegas style Health club with sauna/steambath,Pool/snooker table,Spa,Luxurious sitting lounge in club with own small cafe. Theres also two squash courts, Temping bowling,2 tennis courts,basketball court and a volleyball court.

Restaurants: briliant 5-6 restaurants from persian & middle eastern food to french and american food. Also has a gezebo restaurant and a roof top restaurant.

Renta car service.

Rooms are nice and bright. every room has a huge balcony. Sea view is just a view to die for. City view is not that good.

Service: Not too bad but the rest of the pros cancel the con for me.

THIS HOTEL IS THE FULL PACKAGE AND VALUE FOR MONEY. Im only gona stay at the jeddah hilton if i ever travel to jeddah again.

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
This TripAdvisor Member's Summary
Date of Stay: July 2005
Member since: May 29, 2006
  • My ratings for this hotel are:
    • 4 of 5 stars Value
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
I recommend this hotel for:
Young singles, An amazing honeymoon, Older travelers, Families with young children, Families with teenagers, Tourists
I do not recommend this hotel for:
Young singles, An amazing honeymoon, A romantic getaway, Girlfriend getaway, Older travelers
Was this review helpful? Yes No
Check Rates
Average price*: $279 (year-round)
Call now to book: 1-800-454-6835 from hotels.com
“Nice building but service lacking”

Hilton Hotel Jeddah

3 of 5 stars
Dublin, Ireland
Feb 9, 2006
1/1 found this review helpful

The building is nice, though has too much of a disneyworld feel for my taste. The same applies to the rooms, which are overly busy. Beds are comfortable and bathrooms are large but feature only a combination shower/bathtub -- surprising given the size of the bathrooms. Rooms feature a balcony overlooking the Red Sea. The hotels biggest weakness is poor service -- our rooms were not ready when we checked in at 930PM. Front desk staff twice lied about having extended our stay and then the hotel kicked us out. Restaurant service is slow.

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NYCFlyGuy's Summary
Date of Stay: February 2006
Member since: January 25, 2006
  • My ratings for this hotel are:
    • 3 of 5 stars Value
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
I recommend this hotel for:
Tourists
I do not recommend this hotel for:
Young singles, An amazing honeymoon, A romantic getaway, Girlfriend getaway, Older travelers
Was this review helpful? Yes No
Check Rates
Average price*: $279 (year-round)
Call now to book: 1-800-454-6835 from hotels.com

Reviews of Hilton Hotel Jeddah

( 9-13 of 14 )
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Hilton Hotel Jeddah Address

North Corniche Road, Jeddah 21362, Saudi Arabia