Have never been through such a horrific experience in my life before, I was booked at a corporate of around $350 and i had arrived on an emirates flight which was delayed for 5 hours and once i got to the hotel it was after 2am and having got to the check in desk they didn't have my reservation! Not only that but they were also completely full and couldn't offer me any rooms, so i waited about 10minutes after which they claimed they could give us a room but at a rate of $700, ludicrous price but what choice did i have at around 2.30 am, i couldn;t get a taxi to drive me and the wife around dubai at that time of the morning looking for a hotel... so i had no choice and took it, i requested for a non smoking room on a high fllor with a nice view, when i got tot he room it was a smoking room on a medium floor with absolutely no view exceot for that of the back of the hotel! I then called up reception and 2minutes later they moved me to the 39th flooe non smoking room with a nice view of sheikh zayed rd, where did all these rooms miraculously appear from i wonder and why weren;t they simply offered to me in the first place!?

The decor in the room was very poor and dated, perhaps i would not have complained if i wa paying half my rate byt when i keep that in mind you have to expect alot more from the hotel, a few years ago when this hotel opened it would have been sufficient but now its not quite up to the standard of other rooms, they didn't even have a flat screen tv in the room, those old style tvs and it was pretty small! Bathrooms were also quite small compared to oher hotels and although i couldn;t fault the service they seriously need to do something about the rooms...

Eventually i checked out in the morning and found a much better rate and room at the shangrila.

I would not reccommend this hotel for anyone unless it was at a very good rate, yes the location is good if you are working at the dubai financial centree but other then that i found nothing good about the hotel, back in the day it was inm its prime but no longer.... Also there is absolutely no ventilation in the rooms, no windows anywhere...

I stayed here before and found it perfect in every way. Still, the standards are high, but no longer perfect. So this review purposely ignores all the good stuff, in the name of providing a counterpoint.

Dubai hotel prices continue to rise, yet occupancy is almost total across the city, so there is a danger the customer will lose out on service. However $700 is $700 and I am going to want the highest standards!

Problem 1, in the bathroom, my plug did not close in the sink. It was impossible to fill the sink, just to get washed or have a shave. I hate it with a passion when hotels get something basic wrong like this. Anyway I muddled my way through and reported the problem to reception.

Problem 2, they never fixed the sink. Not on day 2, and not on day 3.

Problem 3, for half my stay (3 nights), the internet did not work in the room. The IT manager visited, fiddled with wires, promised to come back, then vanished. Sometimes it worked, sometimes it didn't, well - that's life in Dubai I guess but not good enough at this price. It's a business hotel, and I really have to do my work!

Problem 4, on check out, I was asked : "Did you have a nice stay?". Answer : "Actually, this time there were a number of problems, and they were X, Y and Z". The reaction of the staff, was to look embarrassed, glance nervously at each other, and carry on emptying my credit card. There was no attempt at escalation, or customer care. I see this kind of empty fawning customer service in lesser hotels in Dubai (lots of bodies but no-one to actually sort anything out), but always assumed Jumeirah is above that.

My colleague had unused minibar items on her bill. After protest they took them off. Then, when it was my turn to check out, I found they had simply transferred these items onto my bill, with her name against them. More bad feeling.

It's still a great hotel, architecturally stunning, and basically delivers the goods. The rooms are looking a bit dated now. The thing needs a new shot of management energy in order to justify the continuing high prices. That should come before the refurb. I don't want a prettier room with a bust plug.

We have just stayed at the Jumeirah Emirates Towers Hotel for almost two weeks. A (business) buzzing Hotel which ideally fits the guest profile of a business traveller. Close to the DIFC (walking distance), smart range of restaurants and small but exquisite shopping mall, it meets most of the requirements a busy professional has when loaded with a heavy itinary. The business centre is absolut professional and state of the art, the lobby and the cigar lounge on the 10th floor ideal for informal meetings. Especial praise to the ladies in the lounge who offer impeccable service despite the busy lounge. The Mosaico Restaurant is very good for a varied breakfast and super buffet (business) luncheons. The receptionist of this Restaurant is by the way most professional and helpful. The pool is ok, nothing special. Good room service, clean. The staff of the fitness club is friendly and helpful, though the range of fitness machines are outdated and need serious replacement. The check-in/check-out service is close to unfriendly and needs serious management attention. The door men are ever so helpful to organise a driver/taxi efficiently and are very friendly. The lady at the entrance is greeting you with a nice smile. All in all, good to very good, with a few amendments to be made. With new management now in place, this should be possible? This is not a hotel for tourists, you may use the other Jumeirah Hotels for a holiday - they are very nice (!) but for the busy executive on the go! We look forward going back!

First let me tell you that Jumeirah is the best hotel company in the world. I've travelled many places in the world and none compares. We have stayed in many Jumeirah properties and they are the best! But this time Emirates Towers didn't live up to the Jumeirah reputation. We have stayed here many times when it just opened. This time we stayed in Emirates Towers because my teen daughters wanted to shop in their boutique shops connected to the hotel. It's so nice to have a shopping mall next to the hotel and be able to buy Starbucks. Upon check-in, our special requests were not honored and the management had to come after the reception lady was absolutely horrible to us. Rooms were great, room service great as typical of the hotel. The free breakfast we got in the rate was quite nice. Their media system in the room is quite impressive. I wish I had time to soak in one of their prepared baths for ony Dhs60. However, one man just walked in on my daughter who was in the bathroom at the time. I complained to the guest services and of course they apologized. He didn't speak english nor arabic and I couldn't tell him what he did wrong.
For families with children: I should have booked just two regular rooms connected as the suite bedroom was far away from the other bedroom and we ended up sleeping all together in one room. Their roll away bed was so uncomfortable (like a rock) I slept on the floor. The table was nice to have but the regular rooms are not small.