After reading previous reviews and taking on board all the negative comments I booked this hotel for 2 families of 4 each. Considering the night club and the noise we requested 3 room on the 3rd floor or above, all no smoking rooms. Upon arrival and checking in we were informed by the non-helpful receptionist that there were no requests made for all 3 room on the 3rd floor or above, all no smoking rooms, and we were given one room on 4th floor - no smokng and 2 rooms in 1st floor both SMOKING. I showed them my copy of the booking confirmation specifically requesting all 3 room on the 3rd floor or above, all no smoking rooms but they insisted no requests were made. I had proof on paper but they still didn't want to know. Not a good start to the holiday. They did say that if any rooms on the 3rd floor or above did become available we would be shifted. During the first night, in one of the rooms on the 1st floor we saw cockroaches and we immediately informed the hotel that this is not acceptable. They fumigated the room and this went on for 4 days. We see cockroaches and they spray. At no time did they shift us despite our pleas that at the very least we expect an insect free room. On the 5th day we were finally moved from the cockroach room to another room on the 3rd floor. But it was too little too late as we only had 2 nights left before we flew back to the UK. Despite that Bur Dubai as a great location and leaving the hotel aside we did enjoy Dubai. But I would not recommend this hotel to anyone.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Would I recommend this hotel to my best friend?
no way!
I recommend this hotel for:
Young singles
I do not recommend this hotel for:
Young singles, An amazing honeymoon, A romantic getaway, Girlfriend getaway, People with disabilities, Older travelers, Great pool scene, Pet owners, Families with young children, Families with teenagers, Tourists
I selected this hotel as a top choice for:
Shopping