if you are used to polite friendly staff and good customer service then do not go here, my party of 11 were incorreclty allocated double rooms instead of triple, a simple mistake that can happen and when it does and you have the paperwork you would expect it to be sorted out quickly, that is unless you go here, it took an amazing 16.5 hours to sort out.
I was told at one point that I should share a bed with my 11 year old daughter and 23 year old son, when I pointed out this was unacceptable the manager laughed in my face.....
My sister has 2 autistic children and again they were a constant source of amusement during our 16.5 hour wait in reception, the staff pointed and laughed out loud at them, it was so humiliating.
Anyway the location is peaceful especially the rooms overlooking the graveyard at the rear, and the 30 minute journey to the beach is well worth it as you get away from the hotel.
this is the worst hotel i have ever stayed in and i have been to Blackpool.
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